BBB Business Review

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BBB Accredited Business since

Schaefer Autobody Centers

Additional Locations

Phone: (636) 305-8288 View Additional Phone Numbers 9902 Watson Rd, Saint Louis, MO 63126

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Schaefer Autobody Centers is a family-owned, multi-shop collision repair facility with ten locations in the Greater Saint Louis metro area, Illinois metro-east region and our newest location in Columbia MO. Schaefer Autobody specializes in auto body and collision repair, paintless dent removal, auto glass replacement/repair, and towing service.
Steve Schaefer, President and CEO, founded the company in 1985. A family-owned company boasting a successful track record starting from one location in Webster Groves, MO and growing in 30 years to ten locations.
The Schaefer family attributes their business growth and longevity to their dedicated focus on customer service, good relationships with insurance companies and providing their employees with a rewarding work environment. Schaefer Autobody Centers was awarded the Better Business Bureau (BBB) “2010 Torch Award” for exceptional ethical business practices.
By putting our customer first with extraordinary customer service, quality workmanship, and a hassle-free experience, Schaefer Autobody has become the largest family-owned collision repair company in Saint Louis MO.
It is our goal to provide our customers friendly and professional service that is second to none. With multiple shops, Schaefer Autobody Centers is equipped to repair all passenger vehicles quickly and conveniently. Our team works with great diligence and will repair your vehicle with top care and priority. With our no hassle One-Stop Service Schaefer Autobody Centers will arrange to have your vehicle towed to one of our ten locations, assist you with rental car, manage the entire claims process with your insurance company and provide you with a lifetime warranty all from one call.

To give you back peace of mind, Schaefer Autobody Centers strives to provide you “Make It Like It Never Happened” accident service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schaefer Autobody Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Schaefer Autobody Centers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 30, 2001 Business started: 09/01/1985 in MO Business started locally: 09/01/1985 Business incorporated 10/01/1999 in MO
Type of Entity


Business Management
Ms. Jeanna Delgado, Business Development Manager Ms. Nancy Schaefer, Vice President Scott Schaefer, Senior Vice President Mr. Steve Schaefer, President
Contact Information
Principal: Ms. Jeanna Delgado, Business Development Manager
Business Category

Auto Body Repair & Painting Auto Paintless Dent Repair Auto - Collision Repair Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto - Fleet Maintenance Auto - Fleet Service Consultants - Auto Repair Towing - Automotive Auto Repair - Windshield, Glass Shops Auto Body Shop Equipment & Sup Auto Repair & Service - Equipment & Supplies Referral - Auto Repair Auto Repair-Body / Paint

Alternate Business Names
Schaefer Bodywork & Service Schaefer's Total Auto Care Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.