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Phone: (636) 625-8611 View Additional Phone Numbers 1000 Lake St Louis Blvd Ste 325, Lake Saint Louis, MO 63367
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A BBB Accredited Business since
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Customer Complaints Summary Read complaint details
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|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
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|Total Customer Reviews||0|
Business ManagementMs. Amy Huitt, Executive assistant Ms. Renee Lyle, President
1000 Lake St Louis Blvd Ste 325
Lake Saint Louis, MO 63367 (636) 625-8611 (636) 327-4136 Directions
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Additional Phone Numbers
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Complaint Trends - Last 3 Years
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Read Complaint Details
Complaint: The league operator has failed to send me a regionals check my team was due and also my division rep check from the last session. I have been a paying APA member for 9 years. Since joining the league in massachusetts a few years back i have had nothing but trouble with the league coordinator here *** ********* Over the past year three times they have said i owed money and i would have to take time out of my day to send them money order receipts just to show them they already cashed my checks. 2 years ago i entered a team in a tournament and gave them $350. They gave our spot to someone else and it took me 4 months of arguing to get my money back. Most recently my team had made it to regionals and i have still yet to receive a check from that on top of division rep check they owe me. When i ask them about it they kept saying they were sending it. Now all of a sudden they say they are keeping it because allegedly i didnt send money last session which was 3 months prior. At no point did they notify me that they didnt receive any money until it came time for them to pay me. Now i have been arguing and fighting with them for a month and as a result they have suspended my membership. I dont see how its fair to suspend my membership for questioning where money owed to my team is. Last week they sent the division rep to my job to try to collect money. I have never heard of such a thing. A representative of the APA showed up at my place of employment asking for money while i was working and in front of customers. I am not the only captain that has been dealing with this stuff. There are several others who have records of there unorganized system in this league. We constantly month after paying fees have to provide proof after they have already cashed our checks. Instead of them returning my calls or working with me to settle the issue they have called members of my team and spoken bad about me and tried to blame the situation on me. I would like this issue resolved as soon as possible. I have paid into this league for 9 years. Since starting teams in the westfield mass league i am responsible for recruiting over 9 teams to all three nights and over 50 paying members. This is terrible the way i have been treated for all that ive done for this league.
Desired Settlement: I would like the headquarters to look into the way this league is being run. I would like to finally receive my teams money from regionals and my division rep money that was earned. And i would like my suspension lifted as they should not be allowed to suspend me for questioning them on how they operated.
Business Response: Initial Business Response /* (1000, 16, 2014/10/02) */ The American Poolplayers Association (APA) respectfully disagrees with the complaint of Mr. ********** and, therefore, we cannot agree to the resolution desired by Mr. **********. APA Leagues are independently owned and operated franchises. This League is owned and operated by franchisee *** ********* The League charges a weekly team fee for League play. Mr. ********** and the teams on which he was team captain were indebted to the League in the amount of $1,015 for unpaid League fees for the Spring and Summer Sessions 2014. Under APA Rules, the team captain is responsible for ensuring that the team pays its fees each week for League play. Certain payments due Mr. ********** and his team were withheld by the League to against the debt owed to the League. The APA (National Office) has, as requested by the Complaint, looked into the facts and circumstances to determine if the debt was properly owed and if the offset was appropriate. We have concluded that the debt was in fact owed and the offset was proper. The details of the debt and offset are set forth below: SPRING 2014 SESSION = $630 DELINQUENCY TOTAL FOR ALL TEAMS TEAM XXXXX - $245 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 6, 12, 18 = $105 MISSING PAYMENT & SCORESHEETS PLAYOFF WEEKS: 19 & 20 = $140* TEAM XXXXX - $175 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 18 = $35 MISSING PAYMENT & SCORESHEETS PLAYOFF WEEKS: 19 & 20 = $140* TEAM XXXXX - $210 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 6 & 16 = $70 MISSING PAYMENT & SCORESHEETS PLAYOFF WEEKS: 17 & 18 = $140 REGULAR SESSION WEEKS = $35/wk PLAYOFF WEEKS = $70/wk (Winning team mails in scoresheets & payment for both teams.) SPRING 2014 SESSION: $512.50 REGIONAL WINNINGS EARNED FOR ALL TEAMS TEAM XXXXX - $187.50 WINNINGS 2nd CHANCE REGIONAL TOURNAMENT/QUALIFIED FOR STATE CUP TEAM XXXXX - $325.00 WINNINGS 1st CHANCE REGIONAL TOURNAMENT - 1st ROUND SPRING SUMMARY $630.00 SPRING DELINQUENCY TOTAL FOR ALL TEAMS WITH **** ********** AS CAPTAIN (LESS) $512.50 SPRING WINNINGS TOTAL FOR ALL TEAMS WITH **** ********** AS CAPTAIN $117.50 NET SPRING DELINQUENCY STILL OWED AFTER WITHHOLDING WINNINGS SUMMER 2014 SESSION = $385 DELINQUENCY TOTAL FOR ALL TEAMS TEAM XXXXX - $35 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 5 = $35 **** ********** WAS REPLACED AS CAPTAIN BY APA AS OF WEEK 6 NO PROBLEMS WITH NEW CAPTAIN WITH PAYMENT OR SCORESHEETS TEAM XXXXX - $140 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 1, 2, 3 & 4 = $140 TEAM FOLDED AFTER PLAYING 4TH WEEK TEAM XXXXX - $210 DELINQUENT MISSING PAYMENT & SCORESHEETS REGULAR SESSION WEEKS: 2, 3, 4, 5, 6 & 7 = $210 **** ********** WAS REPLACED AS CAPTAIN BY APA AS OF WEEK 9 (WEEK 8 WAS A BYE WEEK) NO PROBLEMS WITH NEW CAPTAIN WITH PAYMENT OR SCORESHEETS SUMMER SUMMARY $117.50 NET SPRING DELINQUENCY STILL OWED $385.00 SUMMER DELINQUENCY TOTAL FOR ALL TEAMS WITH **** ********** AS CAPTAIN $502.50 TOTAL OF SPRING AND SUMMER DELIQUENCY (LESS) $150.00 DIVISION REP COMPENSATION OWED MR. ********** $352.50 DEBT STILL OWING AFTER WITHHOLDING WINNINGS AND DIVISION REP COMP. Mr. ******** on behalf of his League requested Mr. ********** send any cancelled checks to perhaps show that the League's records were inaccurate or that a payment was made but not properly accounted for. To date, the League has not received any cancelled checks from the player showing any unaccounted payment having been made. The League has had consistent financial problems with Mr. ********** for a number of years. The players from **********'s team were contacted to investigate why payments have been such a huge issue. They were asked if they had been paying their captain (Mr. **********) each week. The players indicated that they did give Mr. ********** the money weekly. If so, the money was not forwarded by Mr. ********** to the League weekly. Accordingly, we believe that Mr. *********** League acted appropriately. That Mr. ********** owed the debt to the League and that certain payments due Mr. ********** were properly withheld because of the debt. Final Consumer Response /* (3000, 14, 2014/09/30) */ The issues have. Been resolved and id like to withdraw my complaint.