Business ProfileforSaint Louis Appliance Repair Group

I scheduled an appt to have the seal on my 2 year old sub zero freezer looked at because it wasn't sealing properly and there was ice buildup on the food. The technician opened and closed my freezer a few times to knock the ice off the ball bearings on the drawer slides and that fixed the seal. Since that only took 1 minute, I asked if he could tell me why a light was blinking on the fridge and he said I needed a new air filter and there was one in the truck for $70. Fine. So he brought it in, I emptied the food, moved the shelf, opened the air filter door and replaced the filter and put everything back. When I questioned why my bill was $286, he explained there was a $50 labor charge to change the air filter! Are you kidding me? I did all the labor! When I called the company later, **** accused me of trying to be "thrifty." No offer to refund me the $50. So, I am out $286 and the technician was here a total of 10 minutes. Not to mention that when I called, they could have suggested I try opening the freezer drawer all the way a few times to knock the ice off the bearings. Do not use this company. They clearly have no ethics.

Yesterday afternoon during our companies after service audit process; our staff determined **************************** SubZero Refrigerator was under the warranty period. The cost of her service visit will be returned to her less the cost of the Air Filter; the Air Filter is considered a consumable part and not part of the warranty coverage. ************************ was on a notification list for today however her BBB complaint reached our office before she was contacted., A refund will be sent to ************************if the are any further concerns i can be contacted at ************ Sincerely, *****************************