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            Business ProfileRaging Rivers Waterpark

            Amusement Parks

            Contact Information

            100 Palisades Pkwy

            Grafton, IL 62037

            Visit Website
            (618) 786-2345

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            100 Palisades Pkwy, Grafton, IL 62037
            BBB File Opened:
            9/3/2013
            Business Management
            • Mr. Ken Handler, Owner
            Contact Information

            Principal

            • Mr. Ken Handler, Owner

            Customer Contact

            • Mr. Ken Handler, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My niece asked to be taken to Raging Rivers for her 16th birthday. We came with great expectations. The lemonade was out. The nacho hut was closed. We stood in line for 30 mins only to be told that the card machine was not working. The *** machines weren't working. We purchased a cabanna and weren't given any service. When I asked about the service I was told we would receive water and it never came. Then I asked again about service and the manager told me we didn't reserve the cabanna and will not receive service. I showed him on the website that we were supposed to receive service and he then showed me a piece of paper taped to the counter that came day does not receive service. I told him had we known we wouldn't have purchased the cabanna. He was very ***** and seemed to be irritated. All I asked for was my money back from the cabanna he declined. I will never visit this place again. I would like the refund from the cabanna. We had a party of 8. This is ridiculous
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Izudin B

            07/18/2021

            WORST COSTUMER SERVICE EVER THEY TOLD ME THAT THEY RAN OUT OF ONLINE TICKETS THAN THEY CHARGED ME $175.25 FOR THREE KIDS AND ONE ADULT AND ONE SENIOR CITIZEN FOR THREE HOURS PLACE IS JOKE AND RIP OFF PLEASE SPEND YOUR MONEY ELSWHERE ITS NOT WORTH A PENNY THAT THAY CHARGE AND PLUS THEY ARE RUDEST COSTUMER SERVICE PLUS ONLY 6 HANDICAPS SPOTS FOR PARKING HAD TO PARK 200 yards away HORIBLE PLACE

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            BBB of Eastern & Southwest Missouri & Southern Illinois

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