BBB Accredited Business since

Vogel Heating & Cooling

Phone: (314) 351-2533 1642 Manufacturers Dr., Fenton, MO 63026 http://www.vogelheating.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vogel Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vogel Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Vogel Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 28
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 29

Additional Information

BBB file opened: January 01, 1977 Business started: 01/01/1946 in MO Business started locally: 01/01/1946
Type of Entity

Corporation

Business Management
Ms. Melissa Bresler, Customer Service/Marketin Mr. John Vogel, President Mr. Stephen Vogel, Vice President
Contact Information
Principal: Ms. Melissa Bresler, Customer Service/Marketin
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Heating & Cooling Demolition Ventilating Contractors Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Cooling Contractors Heating & Air Conditioning - Filters Thermostats Air Conditioning Equipment - Room Units Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Duct Systems Air Duct Restoration Energy Conservation Products & Services Energy Management & Conservation Consultant Heating Equipment & Systems Cleaning & Repair Ventilating Systems - Cleaning Boilers - Sales & Service Electric Heating Elements Electric Heating Equipment - Wholesale & Manufacturers Heating Equipment Ventilating Equipment Furnace Sales & Service Energy Service Companies

Alternate Business Names
Vogel Sheet Metal & Heating Inc.

Additional Locations

  • 1642 Manufacturers Dr.

    Fenton, MO 63026 (314) 351-2533

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/1/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On the evening of Friday, July 31st, I accidentally dropped my wedding ring down the air vent in our master bedroom. The morning of 8/1, I called Vogel Heating and advised them on what happened. The customer service rep at that time said they would send out an air duct cleaning vacuum that would easily suck the ring right out of the duct and that their truck would be there soon. The technician arrived later that morning but did not have the air duct cleaning vacuum. Instead, he poked around with no success in getting the ring and then gave me a bill for $274.00 which I told him seemed very high and that they did not send the right equipment per the person I spoke with on the phone. He said that the best way to handle this would be for me to write the check, and then call their billing department on Monday, 8/3 and explain the situation. I placed this phone call on the that date and spoke with a lady named ***** and told her what happened. She said that the people that answer the phones on the weekends are an answering service and that person must have been confused on what they were able to do as she said the air duct vacuum might have only pushed the ring further down into the air vent. I told her that I did not feel that I should be held responsible for an error made by their employee and offered to pay the $99 service fee and then asked that they refund the remaining $175. She said she would check with her manager and let me know something and that they would not cash the check. It was based on this information that I decided not to issue a stop payment order on the check with my bank as I was taking her at her word that they would work with me. The worker did come back a second time and got the ring. He gave me a bill that says, "NO CHARGE."I called again and ***** said she would check again with her manager and let me know.On the morning of 8/28 the check for $274.00 cleared my bank.

Desired Settlement: I am willing to pay the service fee of $99.I would like a refund of $175.00 since they did not send out the right equipment as requested.***** never called me back after the second conversation, instead they just cashed the check.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ Mr. ***** spoke with customer to resolve issue on 8/31/15. We have issued a full refund including the initial $99.00 service fee. Customers stated they were happy with this resolution and that they would use us in the future.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

29 Customer Reviews on Vogel Heating & Cooling
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart