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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Y P, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Y P, LLC. BBB of Metro Atlanta, Athens & NE Georgia has the full report as that BBB handles all complaints for Y P, LLC.

Additional Information

BBB file opened: January 01, 2004 Business started: 01/01/1883 Business started locally: 01/01/1883
Type of Entity


Business Management
Rita Haynes, Manager-Executive Appeals Mr. Ravi Batheja, Regional Marketing Director Susan Crawford, Senior Paralegal Jennifer Lujan, Customer Service Representative Manager Dan Walsh, General Manager Will Smith, Principal
Contact Information
Principal: Rita Haynes, Manager-Executive Appeals
Business Category

Advertising - Directory & Guide Publishers - Directory & Guide Internet Services Web Design Telephone Service - Long Distance

Alternate Business Names
A T & T Advertising Solutions A T & T Real Yellow Pages A T & T Yellow Pages S B C Comm Inc Smith, Will Swbt Southwestern Bell Yellow Pages Inc

Additional Locations

  • 13690 Riverport Dr Fl 2

    Maryland Hts, MO 63043

  • 1630 Des Peres Rd Ste 300

    Saint Louis, MO 63131 (314) 242-8812 (636) 939-1512

  • 909 Chestnut St Fl 12

    Saint Louis, MO 63101


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/17/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Our office in Carthage, MO was closed in 2015. We informed YP that the office was closing but YP continued their Yellow Page ad for our Carthage office despite being notified that we were closing. We have sent numerous e-mails, letters, and made phone calls, but YP continues to erroneously bill us. In January of 2016, we again sent our documentation to YP via Certified Mail, and yet we are still getting billed for the Carthage office. We need your assistance in resolving this matter.

Desired Settlement: YP needs to cease the erroneous billing.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


**** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Y P, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)