BBB Logo

Better Business Bureau ®
Start With Trust®
Southwest MO
BBB Warns Consumers About Microsoft Phone Scams
Your Better Business Bureau Serving Southwest Missouri would like to warn consumers about deceptive phone calls claiming your compute has a virus.
August 05, 2013

(Springfield, Mo August 5, 2013) Your Better Business Bureau Serving Southwest Missouri would like to warn consumers about deceptive phone calls claiming your compute has a virus.

BBB has received numerous phone calls from consumers who have received phone calls from individuals claiming to be from Windows or Microsoft telling them a virus has been placed on their computer and needed cleaning.

The Scam

Consumers are instructed to follow specific steps to give the caller remote access to their computer to “clean” it. During this time, the scammer has complete control of the consumer’s computer and can download viruses of their own. After the scammers “clean” the computer, they then ask for payment for the work by asking for credit card information over the phone.

The Facts

Microsoft does not call consumers to let them know they have a virus.

BBB advises consumers follow the following tips to protect themselves from scammers attempting to access their computer:

Go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider. Some providers offer free tools that can help detect and remove viruses.

Install virus detection. To help protect your computer from viruses, make sure you have virus detection software on your computer. This software also can help identify a virus if it appears on your computer.

Investigate unsolicited calls. If caller ID display reads “Unknown”, do not answer. Never give personal information over the phone to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly. Remember, if the call is important, they will leave a message, and you can choose whether or not to return the call.

Find a computer repair company you can trust. Do your homework, and go to www.bbb.org to find a business you can trust.

For more tips on how to be a savvy consumer, go to www.bbb.org.