BBB Accredited Business since 07/01/1993
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Firestone Tire and Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Firestone Tire and Service
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately, You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty,trade-in or core parts.BBB file opened: 07/01/1991Business started: 01/01/1900Business started locally: 07/01/1993
Contact InformationPrincipal: Donald Gould (Store Manager) Consumer Affairs 800-367-3872 John Crouch (Regional Manager) Keith Lundquist (Area Manager) Tom Niewidok (District Manager)
Tire Distributors & Manufacturers, Battery Repairing & Rebuilding, Shock Absorbers, Tire Dealers, Auto Inspection Stations, Auto Repair & Service, Brake Service, Mufflers & Exhaust Systems, Tire Retread & Repair, Battery Supplies
Products & Services
According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.