Company does not produces services in accordance with their guarantee claim on their website. No attempt has been made by staff to sell the property.
After researching the company with bbb I contacted them in March 2010 about listing our timeshare with them. I corresponded via email with a representative(************) and was advised to start the sale price at $21900.00. After a few months I contacted *** in July and asked if the price should be lowered, at that time it was lowered to $16,900.00. In April 2012 I sent an email to *** asking for an update and had no response. I call the company today and spoke with "******" I was informed that *** no longer was with the company. ****** was rude and stated the property was overpriced and she had a friend that worked at the resort where our property is and the resort is not selling properties for that price either. I stated it had been two years since the property listed and why I have not been contacted. She said I was told at the time of the agreement that her company did not have to contact me and I could call the 800 number anytime. I asked what should be done and she continued to state the property would not sell at that price and I could look on ebay and see for myself that the price was too high. I told her *** was the one who suggested the listing price at the time of the agreement and why was it suggested if that was too high. ****** stated two years ago that was the right price, but it isn't today and unless the economy changes it wouldn't sell. I then asked for the owner's name of the company and how many properties they had sold from our resort company of ********** in the last 30 to 45 days. ****** stated she did not have that information just the owner of the company ********. I do not understand if the price was right two years ago why the property didn't sell especially since it was lowered from the original start price. In addition, if properties are listed too high why are the owners not contacted to lower prices? Discount Timeshares is the company in the real estate market not owners of properties as a owner I had no idea what price properties were selling for. I don't believe any attempt has been made to sell our property.
I would like the listing price of $395.00 to be refunded to me since the company has not made any progress to sell my property. In addition, if the representative that handled my account was no longer there, I should have been contacted with information regarding the person that would handle my account from that point.
Business' Initial Response
First off we don't make any gurantees, ******* told us that she paid $14k + upgrades yet she priced her timeshare at $21,900 after we explained that timeshare is a usage investment not a finacial one. We recomended several times that they should lower the price but her response was that it was lower than the resort. We have tried very hard to sell this timeshare but we have not been able to get anyone to even make a offer because they felt the price was to high. 2/28/2011 she emailed *** & *** forwarded the email to us & I emailed her explaining that *** had taken a leave of absence & that she needed to lower the price. 5/12/2011 she emailed *** once again to check the status of her timeshare, *** emailed her back that she wasn't in the office but would forward the email to our office & someone would get back with her & 5/13/11 ***** in our office responed back to ******* & tried to explain @ $17,900 we hadn't had any offers & would she like to lower the price & ******* lowered the price to $16,900 & we let her know if we had any interest in her timeshare & todate we have not, but we continue to try & get it sold. The last response we've had from ******* was 9/27/12 was she called & she was told her price was too high especially with this economy & she got mad & was rude.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed by *** from Discount sales to start the price at $21,900.00 and I have an email proving that it was her suggestion not mine. I even asked her at the time if the price was too high because I didn't want to be unrealistic. I was never contacted to lower the price, I made the contact to lower the price of the resort. I was never informed *** had left the company until I called the office on 9-27-12. As stated before I had sent an email in April to *** not knowing she already left the company which proves Discount never tried to get in contact with me. Once again, since their agent *** recommended the listing price, I should not be blamed for the price. Why didn't the other representatives let me know what she recommended was extremely high? Furthermore, Discount sales does not contact their property owners to keep them informed or make suggestions. This is not a professional business trying to satify the customers needs. I don't understand how their rating is so high with the BBB.
Business' Final Response
*** made the recomendation based on the high balance you owed & to have some negotiating room, and you were told that we don't contact you to tell you your timeshare isn't sold, that if you haven't heard from us its not sold, but anytime you had a question wanted to adjust the price or just talk about your timeshare all you had to do was call because you can talk to us, but that we would call you with all Offers, since there were no Offers we didn't contact you. 2/28/12 you were informed that *** had taken a leave of absence, 5/12/11 you emailed *** & 5/13/12 she informed you that she wasn't back at the office, but she would forward your email to us & 5/13/11 ***** explained that with this economy sales had been tough & you requested she lower the price to $16,900, this was the last time we had any contact with you, but we are still trying to sell you timeshare. The reason we have the reputation we have is because we do our best to tell customers the way things truly are, but some just don't want to hear the truth, but its your money & we work for you so we do what you tell us concerning price, we don't claim to know everything.