This Business is not BBB Accredited
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Spinnaker Resorts, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Spinnaker Resorts, Inc.'s rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Spinnaker Resorts, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 92 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||40|
|Billing / Collection Issues||6|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||43|
|Total Closed Complaints||92|
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Spinnaker Resorts, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Since Resort Sales-Missouri took over the operations the company has received only a few complaints and has worked to resolve other complaints in the company's file.BBB file opened: 08/01/2006Business started: 08/01/2006Business started locally: 03/31/1998
Business ManagementPrincipal: John Cabaniss (Chief Customer Officer)Jamee Arnold (Manager)Brandi Blankers (Director of Sales)Jennifer - Kennedy (customer service)Richard Wagner
This company's corporate headquarters is;
59 Pope Ave
PO Box 6899
Hilton Head, SC 29938
A separate report is available;
BBB Southeast Atlantic
6606 Abercorn St
Savannah, GA 31405
Number of Employees
Products & Services
We are in the business of first generation Timeshare Sales on behalf of the Resort Developer.
We DO NOT RESALE timeshares on behalf of Spinnaker Resorts' owner base or the general public.