BBB Business Review

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This Business is not BBB Accredited

Spinnaker Resorts, Inc.

Find a Location

(866) 455-3577195 Summit Drive, BransonMO 65616-7312 Send email to Spinnaker Resorts, Inc.http://www.spinnakerresorts.com

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BBB Accreditation

Spinnaker Resorts, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Spinnaker Resorts, Inc.'s rating include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Spinnaker Resorts, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 92 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

92 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues40
Billing / Collection Issues6
Delivery Issues1
Guarantee / Warranty Issues2
Problems with Product / Service43
Total Closed Complaints 92

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Spinnaker Resorts, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

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Since Resort Sales-Missouri took over the operations the company has received only a few complaints and has worked to resolve other complaints in the company's file.

BBB file opened: 08/01/2006Business started: 08/01/2006Business started locally: 03/31/1998
Business Management
Principal: John Cabaniss (Chief Customer Officer)Jamee Arnold (Manager)Brandi Blankers (Director of Sales)Jennifer - Kennedy (customer service)Richard Wagner

This company's corporate headquarters is;
Spinnaker Resorts
59 Pope Ave
PO Box 6899
Hilton Head, SC 29938

A separate report is available;
BBB Southeast Atlantic
6606 Abercorn St
Savannah, GA 31405
912-354-7522
www.bbb.org

Number of Employees

501

Business Category

Timeshare Companies

Products & Services

We are in the business of first generation Timeshare Sales on behalf of the Resort Developer.

We DO NOT RESALE timeshares on behalf of Spinnaker Resorts' owner base or the general public.

Alternate Business Names
Resort Sales by Spinnaker, Inc., Resort Sales Florida, Resort Sales Missouri
Industry Tips
Timeshares

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.