This Business is not BBB Accredited
Hi Fi Sound Connection
Phone: (877) 275-4434Fax: (877) 690-0770402B W Mount Vernon St Ste 138, Nixa, MO 65714-7185
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On 12/19/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Hi Fi Sound Connection's rating include:
- 79 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Hi Fi Sound Connection's rating include:
- Length of time business has been operating.
- Response to 79 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||9|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||4|
|Problems with Product / Service||61|
|Total Closed Complaints||79|
Additional Complaint Information
On April 10, 2013 Hi Fi Sound Connections met with BBB to discuss their pattern of complaints in the refund and exchange category. Company indicated to BBB they have made many changes to their business including increasing the number of employees and adding extended customer service hours. Company will continue to make positive changes to their business with the consumer's best interest in mind and follow up with BBB in six months to review their pattern of complaints.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Hi Fi Sound Connection
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
The company has requested consumers to please contact James Davis, Customer Service Manager at 1-877-275-4434 ext. 55 or email: email@example.com prior to filing a BBB complaint.BBB file opened: 03/12/2004Business started: 02/07/2001
Type of Entity
Incorporated: May 2002, MO
Contact InformationPrincipal: Chris Rush (CEO)Customer Contact: James Davis (Customer Service Manager)
Number of Employees
Sound Systems & Equipment, Auto Service - Sound Systems Sales & Service, Theatrical & Stage Lighting Equipment, Home Theater, Auto Radios & Stereos - Sales & Repair, Lighting Consultants
Products & Services
This company offers car audio and home theater products.