BBB Business Review

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This Business is not BBB Accredited

Hi Fi Sound Connection

Phone: (877) 275-4434Fax: (877) 690-0770402B W Mount Vernon St Ste 138, NixaMO 65714-7185http://www.hifisoundconnection.com

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BBB Accreditation

On 12/19/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Hi Fi Sound Connection's rating include:

  • 79 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Hi Fi Sound Connection's rating include:

  • Length of time business has been operating.
  • Response to 79 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

79 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues9
Billing / Collection Issues1
Delivery Issues4
Guarantee / Warranty Issues4
Problems with Product / Service61
Total Closed Complaints 79

Additional Complaint Information

On April 10, 2013 Hi Fi Sound Connections met with BBB to discuss their pattern of complaints in the refund and exchange category. Company indicated to BBB they have made many changes to their business including increasing the number of employees and adding extended customer service hours. Company will continue to make positive changes to their business with the consumer's best interest in mind and follow up with BBB in six months to review their pattern of complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Hi Fi Sound Connection

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3 Customer Reviews

Additional Information

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The company has requested consumers to please contact James Davis, Customer Service Manager at 1-877-275-4434 ext. 55 or email: james@hifisoundconnection.com prior to filing a BBB complaint.

BBB file opened: 03/12/2004Business started: 02/07/2001
Type of Entity

Corporation

Incorporated: May 2002, MO

Contact Information
Principal: Chris Rush (CEO)Customer Contact: James Davis (Customer Service Manager)
Number of Employees

30

Business Category

Sound Systems & Equipment, Auto Service - Sound Systems Sales & Service, Theatrical & Stage Lighting Equipment, Home Theater, Auto Radios & Stereos - Sales & Repair, Lighting Consultants

Products & Services

This company offers car audio and home theater products.

Alternate Business Names
Sound Connection, LLC

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.