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Consumer Complaints

BBB Accredited Business since 03/03/2011

Express Roofing, LLC

Phone: (417) 725-7663

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
06/12/2015Problems with Product / Service | Read Complaint Details
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Complaint
5-9-15
Dear BBB,
This is a copy of the letter I sent Express Roofing, LLC. I have had no response.

**** is very nice but no action. The workers spilled a drink on the roof & it leaked down & stained my kitchen ceiling - they did fix it.

I would be willing to share the cost of fixing the problem. I don't know what needs to be done.

I don't want to go to Small Claims Court but will if necessary.

Thank You
**** *****
(******)

Desired Settlement
I would be willing to share the cost of fixing the problem. I don't know what needs to be done.

Business Response
Contact Name and Title: **** ******** Member
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@417expressroofing.com
Dear Mrs. *****,

First I would like to apologize for not responding to your letter in a timely fashion. It had been a long time since we last discussed the concerns you had about your gutters. You told me you were dealing with personal family issues and you needed time to get through that. I am happy to work with you on getting this resolved. Just as I told you before if we need to help with the cost of repairs that is what we will do. Please call me and we will get this resolved.

Sincerely,
**** ********

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Roofing Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.