BBB Accredited Business since 03/06/2009
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A BBB Accredited Business since 03/06/2009
BBB has determined that Zbuyer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Zbuyer's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Problems with Product / Service||3|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Zbuyer
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
BBB opened an investigation on this company in July 2013 due to numerous complaints regarding consumers receiving spam e-mails and text messages from this company, as well as people paying for real estate leads and either 1. receiving incorrect information or 2. receiving outdated information with no refunds. The company responded to complaints by stating they hire affiliate marketers to market their services and they will remove the 'rogue' affiliate for spamming or texting.
BBB mailed a letter to ZBuyer on 8/30/13 with questions for the company regarding their business practices and usage of affiliate marketers. The company mailed a packet back to BBB shortly after.
On October 30, 2013, BBB staff met with ZBuyer to get a clearer understanding of their business and clarify information received in the packet. ZBuyer answered all questions in detail. The company does business nationally, and works with affiliate marketers to bring buyers and sellers together. The company explained how they have implemented new protection measures, including a seller verification process and a telephone verification system. This is to help both the potential home seller, as well as the realtors who are looking for potential sellers to represent.
BBB concludes through its investigation that this company is very transparent and willing to answer questions/provide information about the company. They take great measures to work with only reputable affiliate marketers.BBB file opened: 10/17/2006Business started: 10/17/2006
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Missouri State Real Estate Commission
3605 Missouri Blvd
Jefferson City, MO65102
Type of Entity
Incorporated: October 2006, MO
Contact InformationPrincipal: Lucas Edwards Steven T Edwards Aaron Edwards (CSO) Jessica Nel
Number of Employees
Real Estate, Real Estate Services, Real Estate Agents, Real Estate Investors