Complaint NO agreement was ever agreed too, nor any price mentioned. I was told they had all kinds of equipment to work, none ever showed up. Some would show up to fertilize. I told them to not come but they continued.
Desired Settlement The actualy owe me $****** for overpayment to them. But I will settle for them to not send a bill to me, nor come on my property. No phone calls.
Business Response We are declining this customers request and have no idea whatsoever what the refrence to any overpayment of ******* is about.
This customer had credit card payments that were declined on (8) different occassions for work we performed in good faith. The customer was sent to collections on 12/30/2014 for the total amount of ********* that is still owed to TruGreen. Collections billing will continue until the balance is paid in full.
Customer was billed for ******* worth of requested/approved services in 2014 and we received ******* in actual payments. ********* was the total amount of declined payments.
Complaint Trugreen submitted a bill to me for an additional **** for a service I did not ask for and refused to remove it from my statement. I called customer service and asked for an explaination. Trugreen told me that I asked for the service last year and entered into a 3 year contract by doing so. I asked for a copy of the contract or proof of enter such a contract, which they failed to provide. I refused to pay the bill and now the bill has been sent to a collection agency.
Desired Settlement I want the bill removed and for Trugreen to leave me alone.
Business Response This was a renewed program from 2013 for the same services. The customer would have received two renewal letters in the Spring of 2013. Regardless we do mot want to pursue any collection of the charge at this point. The account balance has been credited and the account balance is at $0
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I never received any notification by mail that they were going to perform the service or that it was a 3 year contract. I have asked this same question over and over again. Please provide written proof that I approved this service.
The charges were turned over to a collection agency. My credit has been affected by their criminal acts of overcharging.
Final Business Response The account has been cancelled and the account balance is at $0.
Complaint They said they did 2 treatments at once. I never agreed to have 2 treatments done at once. They never called to explain why the charge nor did I get anything in writting. They have also harassed me with phone calls waiting to come back. *Also leaving packets in my door. I have asked them repeatedly to leave me alone. I canceled service with them on 6/26/14 * phone calls date & time. 7/3 - 2:43 pm, 7/3 - 9:19 am, 7/2 6 am, 7/1 6:02 pm, 6/30 2:54 pm, 6/28 9:23 am 6/27 1:43 pm,
Desired Settlement I want $***** refunded credited to my credit card.
Business Response Contact Name and Title: ** ******* GM Trugreen Ms. ***** purchased our Healthy Lawn Progrsam on 4/28/14. The HLP Program consists of 7 Lawn visits during the year and 1 additional visit for Turf damaging insect prevention (Grub worms. We applied round 2 (her first application) on 5/1/14 and gace her a half price rate for a new customer of $*****. Her next scheduled visit was performed on 6/2/14 and consisted of us applying her normal application of fertilizer and weed controls and we also applied a seperate product that day (Merit application) for the insect (Grub) prevention. If the customer has a normally scheduled application in June we will apply both on a single visit as to not occur additional expenses related to a seperate trip. We only applied products and services that were part of the program Ms.***** signed up for. The only contacts I see on the account prior to this BBB complaint was that she called on 5/5/14 wanting a free service call for weeds (4 days after initial treatment) and she was informed that weed controls normally take 10-14 days to become effective. She then called on 6/23/14 (21 days after the 2nd visit/treatment) and stated that she was upset we did two services on the same day. At that time in an effort to make the customer happy we offered her to credit the application cost of $***** if she would continue with as a customer. Ms. ***** rejected that offer and told us to cancel the service and she was calling the Better Business Bureau. We completed the services she agreed to in good faith, made a good faith attempt to resolve the situation and the customer rejected the offer. At this time we have only completed services originally agreed to by the customer and have only collected payment on services provided. The account is cancelled and no additional work will be provided at this time.
Consumer Response ________________
7-21-14 BBB of Southwest MO In rebuttal to the response of Trugreen dated 7-14-14. I did in fact Trugreen to rid my yard of dandelions. The man who did the application told me if not gone my second mowing of the yard he would spray at no charge...just call him. Which I did, ...and they refused to come back. OK , well the dandelions quit blooming for the year...so l don't know if they are gone for good or not. Yes, it's true l did agreed to pay $***** per month for monthly applications. I was never told there might be a double charge. Since I'm on Social Security I have limited funds if that had been discussed prior to my "signing up".... I would not have agreed to it. I do need grocery money every month too. Yes it's true they offered to write-off the ***** extra they charged if I signed up again...I just can't risk being charged double or maybe triple a month...so yes I declined. I have a friend who is 81 years old and he told me a similar story about the way Trugreen treated him, this leads me to believe this type of practice is typical of this company. I don't plan on just walking away. The next time I see one of their trucks parked by a home plan on talking to that homeowner and see how they are being treated. When they sprayed for bugs I wish I had known because my cat has eaten the grass and been very sick. I never asked for insecticide to be sprayed on my grass nor would I have agreed to it. They continue to call me! It's too bad we can't trust people to do what they said they would do. If they charge my credit card again for anything I will sue them and I do not want them on my property. I have locked the gates to my back yard to prevent them from poisoning my pets.
******* ***** ********************* Springfield, MO 65804
Complaint We had a contract with TruGreen in 2012. We DID NOT renew the contract for 2013, yet they've treated & billed us twice even after I've contacted them. We contracted with TruGreen in 2012 to service lawns at two of our properties. They fulfilled the contract and we paid in full. We chose not to renew the contract for 2013. They sent us a form at the end of the season last year to renew for this year. We declined. We also conveyed that to the area rep, as well. The second week of May 2013, we noticed a new little TruGreen flag in one of the lawns that had been serviced last year. A bill for the service was received a few days later. I called **** on May 17, 2013 to let him know what was happening. He was the sales rep that we had worked with during 2012. He apologized, said we would get a credit, that he "didn't know what happened", that something "must have just fallen through the cracks." He told me to just ignore the invoice. I thought the issue was resolved until I noticed another new TruGreen flag in the lawn last week and have now received not only a bill for that most resent service, but also a repeat bill for the prior treatment and a bill for treatment at the second location which they had serviced in 2012. No sign of any credit, as I was told, just more bills.
The service date given on the first invoice for Property A was 05/10/13. I called and spoke with **** on 05/17/13. Subsequent bills show that Property B was serviced on 06/04/13 and Property A was serviced again on 06/12/13. It seems to me that there was plenty of time to communicate a "stop work" order and issue a credit statement.
Desired Settlement I want TruGreen to STOP treating the lawns at these two properties, stop sending me bills for service I did not contract out or request, AND send me a statement showing that these charges (totaling $317) have been credited back leaving no outstanding charges.
Business' Initial Response This account for both properties has been canceled out, as well as have been credited and show a zero balance on the account.
**** ******* General Manager
Consumer's Final Response July 16, 2013 I received yet another bill today stating that my "account is past due". It has been 2 months since I spoke with the local representative telling him that we were getting service and bills for work we had not contracted or requested.
Business' Final Response I have made sure going forward that Mrs ******* will not receive any more bills and that her account is canceled and that the balance is at zero.
Complaint Lied to about Japanese Beetle spray, weak spray both bug & fertalizer they said they owe me $36.20 but after many attemp to get what they say they owe me I haven't gotten and am quite sertain I won't if BBB dosen't help me. Very up setting and fear of taken advantage of me. I contacted the Tru Greene Co. in Spfg. MO by phone. The gentleman I talked to assured me they would spray for Japanese Beetle I understand the Japanese Beetle is hard to control so I asked him three times if they did Japanese Beetle spray or treatment he assured me on all three inquiries they did. However the men coming out when I enquired about the Japanese Beetle treatment told me they didn't spray for the Japanese Beetle I complained about them not spraying for the beetle when they had other spray. My total amount for their service was $300.00 and something I can't remember exactually I think 360.00 to be paid up front by my checking account # and they take ii out for the full year whic they did. At the end of 2012 I called them and told them I no longer wanted them. Not knowing if they could just keep renewing their service I called Tru Green Main head quarter at Memphis, TN at X-XXX-XXX-XXXX and expressed how much I was displeased with their service this was in March 2013 they told me I had one moar treatment coming I told him I didn't want any moar work done he said it was $36.20 and I said just mail it to me, he said ok from March 2013 to now June 2013 I have been contacting them trying to get my $36.20 they said they owed me, they have been very nice and said they would notify who ever cuts the check each time the same thing I have called them numerous times allways the same. My only resorse was to contact Better Business Bureau I pray you have the resourses to help me and prevent this from happening to some one else. I was so conserned about giving them my checking # I closed out the account so it would be impossable for them to renew. Extrem bad experience wont ever do it again. Sincerely, ******** *****
Desired Settlement return of the last treatment price of $36.20 mailed to me. I do not want them out here they said they didn't do the last treatment and owe me $36.20
Business' Initial Response According to our records, we should that the refund that Mrs. ***** is requesting was processed on 03/13/13 in the amount of $36.20. No further services will be provided to her.
Business' Final Response BBB comment: Company has sent in receipts showing consumers account had been credited back. ( see attached )
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southwest MO. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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