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BBB Accredited Business since 01/20/2005

Hotels-Rates.com

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Phone: (417) 866-1670Fax: (417) 429-1133View Additional Phone Numbers2847 S Ingram Mill Rd Ste C101, SpringfieldMO 65804-4013Send email to Hotels-Rates.com

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BBB Accreditation

A BBB Accredited Business since 01/20/2005

BBB has determined that Hotels-Rates.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hotels-Rates.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 40 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

40 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues14
Billing / Collection Issues10
Problems with Product / Service16
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on Hotels-Rates.com

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5 Customer Reviews

Additional Information

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BBB file opened: 01/20/2005Business started: 06/21/1999
Type of Entity

Corporation

Incorporated: January 2000, MO

Business Management

This company share management with Interactive Hotel Solutions. A separate report is available.

Contact Information
Principal: Doug Lurvey (President)Customer Contact: Diane Thomlinson Jeff McDaniel
Number of Employees

5

Business Category

Hotels - Reservations, Travel Agencies & Bureaus

Products & Services

This company states that it is an internet based travel agency.

Alternate Business Names
Club Home and Away. LLC, Internet Hotel Reservations, Internet Programming Inc
Industry Tips
Travel Agencies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.