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Consumer Complaints

BBB Accredited Business since 05/15/2009

St Clair of the Ozarks

Phone: (417) 883-7748

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
09/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
Will not respond to the problem.
I purchased gutter monster gutters for my home in July of 2013. That was installed improperly. Have called twice; they were to busy and could not get to us.

Desired Settlement
Have the gutters installed properly

Business Response
We do have Mr. ******* on our service board and have talk to him several times and we will take care of him shortly.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
St Clair of the Ozarks has told me this 4 times before.I will be happy when the work is done.Telling me doze not work,doing the work will.

Final Business Response
BBB Comment - The company called the BBB and stated the following: The company has been in contact with the consumer and has advised him they have not forgotten about their commitment to him. He is on their scheduled list of service calls, and as soon as they are finished with their big project they will be out to the consumers house to repair his gutters. They are taking the services calls in order as they come in.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When the problem is fixed only then will I accept this resolution. A businesses should take care of its customers that they have now.

Industry Comparison| Chart

Home Improvements, Windows, Sunroom & Solarium Design & Construction, Remodeling Services, Siding Contractors, Roofing Contractors, Gutters & Downspouts

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.