On July 8, 2014 we signed an agreement with Seal-smart, XXX XXth St, PO Box **** Monett, MO XXXXX, to clean, restore and seal the following: wood, in our screened-in porch, concrete on our driveway, patios, sidewalk, and garage floor.
1. The company's work caused significant damage to our property.
2. We have these complaints against the company:
1. The company lied to us in their sales presentation.
From their sales notebook they showed us written evidence (albeit, false) that they were members of the local Better Business Bureau.
2. Their work on our wood porch was totally unsatisfactory.
They severely damaged much wood on the porch and the exterior steps.
They caused the remaining wood to look fuzzy. They power-sprayed-away the softer portions of porch wood.
They left the wood floor so rough that it can no longer be wiped down with a mop without continually snagging the mop.
They did not remove all of the old sealant as orally agreed.
Certain amounts of the wood still show evidence of the original un-removed sealant.
They left large amounts of sealant in spots all over the porch.
Their efforts to remedy the sealant-spots failed.
The soffits are stained.
3. They ruined the screening on our porch.
Their power washer caused multiple bulges in our screening.
Chemical discoloration of our screens leaves no alternative but to replace them.
4. Their work on our concrete was totally unsatisfactory.
The garage floor and downstairs patio appeared no different after their work than before their work.
5. Their procedures for "taping off" and removing the "tape" caused much damage.
They used "duct tape," precisely the wrong type of tape to apply to painted surfaces.
When the tape was removed;
Our down spouts had much missing paint as the tape allowed cleaned to enter the area.
Our walls had missing paint in some spots.
Residue from the tape remained around doors and windows
Repairing this will require these areas to be sanded, primed and repainted.
6. Based on our experience, he company's personnel training program, if it has one, is horrendously deficient.
7. Their personnel were rude, unpleasant, intimidating and threatening when responding to the above issues.
8. The cost for us to restore and/or replace the damage to our property by Seal-Smart personnel will exceed the amount of our contract with Seal-Smart.
The local Better Business Bureau website (http://www.bbb.org/southwestern-missouri/business-reviews/deck-cleaning-and-waterproofing/seal-smart-in-monett-mo-XXXXX) presents 28 complaints against the company in the last three (3) years.
3. We request and investigation into the practices of the company.
Dr. ******* H ******* ***** *******
*** N **** **** **** Springfield, MO XXXXX
Home phone: (XXX) XXX-XXXX
Stopped payment on second half of charges and advised them we had done so. Sent pictures of damages to them. Secured bid to repair screened-in porch area and faxed to them. Last word from Seal-Smart couple of weeks ago when couldn't come to agreement was we would be hearing from them.
In response to the complainant:
Seal Smart and the complainant entered into a contract with them on 7/8/14.
Complaint 1: At the time of contract, we were accredited members of the BBB.
Complaint 2: The "fuzzy" wood is addressed in the "Statement of Understanding...Wood", that the complainant signed. It states "The process of stripping & cleaning may cause wood to be fuzzy...".It states in our "Statement of Understanding...wood" also states, that we "cannot guarantee 100% removal of all stains in wood". We did make every effort to remove that stain, but we "cannot guarantee complete removal".
Complaint 4: Our concrete sealant is colorless; therefore, there is no change in appearance. This is addressed in the "Statement of Understanding...Concrete", that the complainant signed. It states "After sealing, water will not bead up on sealed surfaces."
The total balance due on the second half of charges is $3,257.50. The bid for repairs that was faxed in by the complainant is $2,346.00. There was some minor damage done and our company is more than willing to take care of those damages; however, the balance of $911.50 still needs to be paid. Our company was willing to repair the damages, but the customer refused. The customers were contacted and asked to pay the balance owed and refused. The estimate to repair said damages does not exceed the balance owed as stated in the complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. There was great misrepresentation from the salesperson.
2. The stains on the garage floor and patio under the covered/screened deck were assured to be removed. The cement was to look about like new.
3. He told us the screens might be stained. Nothing said about the soffits and downspouts being severely stained and/or paint removed in spots & streaks.
4. The workmen did not attempt to remove stain/sealant from some areas on the covered/screened patio wood. This is evident because on the framing there are many places that show no attempt was made to remove the stain/sealant.
a. High pressure equipment left the wood with a fuzzy appearance and feeling. We were told this would lay down in 30-45 days - it has not and is unpleasant to touch or walk on, in addition to being unsightly and impossible to mop.
b. This equipment removed substantial amounts of wood between the harder rings or grain of the fiber. It has the appearance of old, severely weathered wood and is starting to turn gray.
The following seems to us to be a more than fair offer to Seal-Smart for the substantial damages incurred:
Total Contract $6,515.
Less July payment -$3,257.50
Less cost for our contractor to repair the covered/screened patio to extent possible -$2,346
Less useless cleaning of garage floor -$1,572.69
Less useless cleaning of patio under covered/screened patio -$387.03
Less cost for painting bottom of garage drywall, & sand/prime/paint frame around 3 doors and 2 windows damaged by duck tape -$150
Total due us if accepted by 11/10/14 $1,198.22
This would result in total payment to Seal-Smart of $2,059.28. This is for payment of $1,081.23 for cleaning of driveway apron, $442.32 for the one patio cleaning, & $202.73 to clean sidewalk. (These 3 outside areas only had dirt on them & the company satisfactorily cleaned these three areas.) In addition, it includes $484 which is the difference between Seal-Smart's charge of $2,829 to work on the covered/screened patio & our contractor's charge to attempt to address problems created by Seal-Smart's work on this area.
We would additionally be responsible for paying our contractor $2,346 to repair the covered/screened patio. Also $150 to have bottom of garage drywall & frame around 3 doors and 2 windows repaired.
Due to a severe car accident, we were physically unable to perform our regular maintenance, and, seeing Seal-Smart's ad, we contacted them. Realizing the bid was out of line in price, we still agreed to have the work done with the assurance that the cement would be nearly like new & the covered/screened patio would be clean, sealed & no resealing for up to 25 years. After the work was done and extensive damage resulted, my wife went to the Internet & found that we are not alone in the same exact experiences.
The Seal-Smart response states there was "some minor damage". We are mailing under separate cover a few pictures to show damage which we don't consider "minor".
Final Business Response
Case # XXXXXX
In response to the complaintant:
Per the last offer to settle from the consumer that the *******'s would not owe Seal Smart, LLC any money's and Seal Smart LLC would not owe the *******'s any money's and Seal Smart LLC would provide a receipt stating that the balance is paid in full.
We accept this offer with the stipulation that any and all Warranties are also null and void.
We appreciate your assistance in clearing this up, have a wonderful afternoon!
***** ***** Galvez
Seal Smart LLC
Toll Free: XXX-XXX-XXXX
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We are in receipt of e-mail stating Seal-Smart would like to accept our offer which was made last year, but that Seal-Smart would make any of their warranties null and void.
Just a bit of background up to this time - attempting to correct these damages is proving to be substantially more expensive than had been estimated. Some of the damages cannot be brought back to like they were before Seal-Smart came. The only thing originally needed for the screened-in porch, which was in excellent condition, was to have a coat of stain applied. Most of the repair should be completed this week. We have spent in excess of $6,500 to put back into usable condition and have learned a lesson in the process.
The Better Business Bureau e-mailed us on November 19, 2014 that Seal-Smart had not made any further concessions and that BBB could not pursue the matter further. BBB stated the complaint case was now considered closed UNRESOLVED. Our decision is to leave the case closed and unresolved as BBB indicated it would need to be as of 11/19/14.