BBB Accredited Business since 03/04/2013
American General Construction, Inc.
Phone: (417) 263-6333
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Customer Reviews Summary
|Jun. 19, 2014||I met with American General Construction they told me they could put on a new roof and do new siding on my house, they said they are a very clean crew, they go around 3 to 4 times with a magnet to sweep for nails, and they would cover my landscaping so they wouldn't damage anything, sounded good. I even went onto the BBB website to see if there was any comments, they are accredited with the BBB. But my experience was not a good experience, they were to do our roofing and siding, we spoke on a Tuesday they said they would deliver roofing on Wednesday and roof on Thursday, well we didn't have a delivery and the roof was not done on that Thursday, waited for a phone call, nothing, so I called them, they stated they got behind and they would deliver on Tuesday and roof on Wednesday, well no delivery and no roof, called again and they stated they were still behind. At this point I told them they needed better customer communication, they stated they would deliver on Wednesday and roof on Thursday, finally we had a roof. On that Thursday I chose the color and style for my siding, he stated he would order that day and material would be delivered Monday and do the siding on Tuesday, well no material and no siding, I called Tuesday again,they stated they were behind, the young gentleman came to our house the next day and spoke with my husband to get the color choices, which I had already given him, he hadn't even ordered the siding. If I had only known that info I would have cancelled the job. well the siding was delivered later that day, a crew showed up Thursday to beginning the siding job, the crew consisted of the young sales man, 2 older gentleman, 2 oriental women and child, they didn't bring any tools, or ladders, my husband stepped outside to see the older oriental woman standing in my lawn chair trying to remove my existing siding, he immediately made her get down. When we had initial talked to American General we planned on doing a wainscoating of sort on the front of the house, the siding was to start at the bottom of the windows and go up, well the next time my husband stepped out they had started the siding at the foundation all of this had to be pulled off at this point my husband was so furious he made them leave, and we will be installing the siding ourselves. Oh and they never went around with a magnet and they didn't cover up my landscaping, and a few of my plants were stepped on. Do not let this company perform any work for you, they do not know what they are doing.|
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.