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Better Business Bureau ®
Start With Trust®
Southern Nevada
Key Staff

President and CEO  

George M. Cartwright


Operations and Dispute Resolution Services

Rhonda Mettler, Operations Director

Penny Lumb, Information Specialist

Adelina Morente, Information Specialist

Nancy Reading, Information Specialist

Patty Chang, Data Quality Specialist

Community Outreach

Darrellyn Bonstell, Community Outreach Director / Arbitration Specialist

Hugo Nogales, Latin Community Outreach / Information Specialist, ext 231


Accreditation Services

Brandy Yost, Chief Operating Officer / Accreditation Services Director

Lolita Valdez, Accreditation Services Specialist

Randa Fisk, Retention Specialist


Business Relations Executives

Robert Sears, Business Relations ext 227 

Tracy Morgan, Business Relations ext 237

Roberto Moreno, Business Relations ext 228

Susan Charlton, Business Relations ext 271

Grace Renshaw, Business Relations ext 225

Fabrienne Hart, Business Relations ext 222

Johnna Quinn, Business Relations ext 270


To contact the above BBB staff members:
Telephone: (702) 320-4500
Fax: (702) 320-4560