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Consumer Complaints

BBB Accredited Business since 11/18/2010

Ticketconnectors.com

Phone: (888) 705-0507

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues1
Problems with Product / Service2
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)
03/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
I did not know they were a ticket reseller, I requested a refund, they refused even though I gave them ample time to re-sell the tickets.
On October 21, 2014, I went online to buy 2 tickets to a Trans-Siberian Orchestra concert being held at the *** ******** Center here in *** ******* *** I was using my wife's tablet - she'd searched for the tickets online and handed me the tablet so I could look at the ticket prices. I mention that because some of the online screens are difficult to read on a tablet. I thought I was buying from ************ or an agent thereof, not an independent broker, as I soon discovered. I spent a total of 177.60 for 2 tickets plus all their fees.

When I got the tickets (via electronic download), I saw that the name on the ticket was of another person, not me. The next morning - I bought the tickets late evening I called Ticket Connectors to ask why my name was not on the tickets and who ****** J ********** (the name on the tickets) was. I was told that they'd been bought by that person and Ticket Connecters was brokering the tickets. This is not at all what I expected.

I called Ticket Connectors again and requested a refund. I was told they do not offer any sort of refund, and the agent suggested that I try to sell them myself.
Because the tickets are electronic and in another person's name, I had no idea how I would resell them. I'm not in the business of reselling tickets like Ticket Connectors is. Also, because they are electronic (I downloaded a pdf file), these tickets can be sold over and over. At the time, I had zero trust that these tickets would not be sold multiple times by Ticket Connectors. The concert was last night, I didn't use the tickets, and I don't know what Ticket Connectors did with the tickets.

I requested a refund from them before the charge even posted to my American Express account and with ample time for them to resell the tickets. I had hoped they would resolve this matter quickly so that they would have time to sell the tickets to someone else.

I did not intent to buy from a broker, and I think their website is misleading / difficult to read on a tablet (especially given that they use ******************* and TicketConnectors.com). I didn't think my purchase was secure in that they could easily duplicate the PDF of the tickets, and I didn't expect to receive tickets in someone else's name.

I've filed several disputes with American Express, and TicketConnectors just sends 10 pages of their fine print and says "no refunds."

I tried to contact them twice recently. The first time (a week or so ago), the supervisor would not return my call. I tried again today and was told that the supervisor would not speak with me, I had to email *******@ticketconnectors.com. I got a "no refunds" email from them earlier today.

I can see "no refunds" on the day of or near the event, but not several weeks before the event. I tried less than 24 hours after I purchased the tickets. Their practices and site are shady, at best.

Desired Settlement
I would like a refund for the tickets (I did not attend the event). At least a refund for all the fees they charge and no more than face-value for the tickets (face value was about 30 dollars, they charged me over 40 plus all their fees). Their position is unfair and very one-sided.

Business Response
This issue has been resolved with the customer. The customer agreed to a partial refund as of yesterday 03/03/15. This case has now been resolved on our end & closed.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I did speak with a company representative and we agreed on a partial refund. This matter is closed as far as I am concerned.

Thanks.

08/16/2016Problems with Product / Service
06/20/2016Delivery Issues
04/25/2016Advertising / Sales Issues

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Ticket Sales - Events

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.