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          Vegastickets.com has 1 locations, listed below.

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            Business ProfileforVegastickets.com

            Event Ticket Sales
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/23/2004

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Event Ticket Sales

            Business Details

            BBB File Opened:
            3/23/2004
            Years in Business:
            35
            Business Started:
            8/1/1988
            Business Started Locally:
            4/23/2004
            Accredited Since:
            3/23/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • Clark County Business License

              State of Nevada Business License

            Alternate Business Name
            • Vegas Tickets & Events
            • Vegas Tickets LLC
            Business Management
            • Mr. Roger Jones, Owner
            Contact Information

            Principal

            • Mr. Roger Jones, Owner

            Customer Contact

            • Mr. Roger Jones, Owner
            Additional Contact Information

            Fax Numbers

            • (702) 795-7863
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered tickets to the WCC basketball tournament on their website. I received email stating that they would be available electronically by 1 March. When I checked the status on 1 March the site said there was a problem when the order and it could not be fulfilled. I called customer service and they first said the tickets 'became unavailable' after I ordered them. When I pressed them for an explanation they went to speak to a supervisor and came back and said there was a fraud flag and the order was never processed. I explained that the money had in fact been removed from my account. The supervisor then said that I ordered them from a different vendor, gave me their number, told me to ask them for a refund and hung up on me. I spent two days trying to get ahold of that company and when I finally did they said they were just the website maintainer and could not issue refunds. They confirmed the order was made and the account was charged but no tickets were delivered. They referred me back to Vegastickets.com. I then sent an email to Vegastickets.com with screenshots of my order showing that the site was indeed secure.vegastickets.com and explaining that my bank confirmed that is where the money was sent. I politely asked for a refund and received no reply. This company is trying to scam me and they need to be held accountable. I would like this resolved before I have to take legal action.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            M. D.

            10/08/2021

            I purchased tickets to see John Fogerty for his October 6 performance. I used this company. After my tickets got transferred, I could not view them. I wrote to them several times telling them about my issue. I got the same letter from different people. I called them about this still no help. I ended up purchasing tickets from someone else. They will not refund my money back on tickets that weren't used. Don't get ripped off like I did.

            Vegastickets.com Response

            10/12/2021

            Maryann, Thanks for the opportunity to respond to your complaint. Rest assured, if we are in error you will get a FULL REFUND. We are reviewing the information you provided and conducting an internal audit for verification purposes. Please allow us 24-48 hours to further respond. Roger J****, Owner, Vegasickets.com

            Vegastickets.com Response

            10/13/2021

            The customer placed an order on May 25th, 2021 for an event on October 6th. As of May 26th, the customer received a link via email to claim their tickets for the event. We have no record of email or phone correspondence with them anytime prior to October 7th, a day AFTER their scheduled event. On the 7th, the customer contacted us asking how they could get their tickets which was a full day after the event. We notified them that their show had already occurred, that they had been sent a link to claim the tickets, and that they had not claimed the tickets in time for the show. The customer then asked for a refund to which we declined as we had provided the service and the product requested. On October 7th we do have an email from the customer stating that they could not view them or didn't understand how to claim them and that they had tried to communicate with us via both email and phone. As previously mentioned, we have no record of any attempts at correspondin with us.

            Vegastickets.com Response

            10/14/2021

            Have tried to reach the customer for two days. The phone is not accepting calls and I have sent an email to them asking that they provide a time during which we can attempt to resolve their concern.

            Local BBB

            BBB of Southern Nevada, Inc.

            BBB Reports On

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