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In Southern Nevada

BBB Business Review

BBB Accredited Business since 06/18/2010

Grandview at Las Vegas

Phone: (702) 212-9802Fax: (702) 212-96539940 Las Vegas Blvd S, Las VegasNV 89183-4007 Send email to Grandview at Las Vegas

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BBB Accreditation

A BBB Accredited Business since 06/18/2010

BBB has determined that Grandview at Las Vegas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Grandview at Las Vegas' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

22 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues16
Billing / Collection Issues1
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Grandview at Las Vegas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (22)BBB Closure Definitions
03/28/2014Billing / Collection Issues
08/26/2013Advertising / Sales Issues
12/17/2012Advertising / Sales Issues
06/13/2012Advertising / Sales Issues
03/02/2012Problems with Product / Service
Page 1 of 2
10/04/2013Advertising / Sales Issues
09/12/2012Problems with Product / Service
06/19/2012Advertising / Sales Issues
05/22/2012Advertising / Sales Issues
05/16/2012Advertising / Sales Issues
Page 1 of 3

Industry Comparison| Chart

Resorts

Additional Information

top
BBB file opened: 08/16/2004Business started: 01/05/2001Business started locally: 11/09/2004
Type of Entity

Corporation

Incorporated: January 2001, FL

Contact Information
Principal: Ms. Rebecca Foster (President)Customer Contact: Mr. James Grimes (VP)
Business Category

Resorts

Products & Services

vacation ownership sales

Alternate Business Names
Eldorado Development Corp., Eldorado Resorts Corp.

Map & Directions

Map & Directions

Address for Grandview at Las Vegas

9940 Las Vegas Blvd S

Las Vegas, NV 89183-4007

To | From

LocationsX

1 Locations

  • 9940 Las Vegas Blvd S 

    Las Vegas, NV 89183-4007

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Grandview at Las Vegas is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Resorts

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.