Business ProfileforGrandview at Las Vegas

My wife and I purchased a timeshare at Grandview Las Vegas in December 2014. While initially hesitant, the sales representative mentioned several things that influenced our decision to purchase that we later turned out to be partial truths or entirely false. The primary items are listed below. * The recurring costs of the RCI membership, maintenance fee, transfer fees per transaction were all understated. * During the initial sales pitch the representative mentioned that because we had a title to the property there would be tax write-offs similar to a mortgage, which is not true. * Availability at RCI locations limited during preferred timeframes was misrepresented. We were told that our gold tier property would have strong trading power to go anywhere within the RCI network. We constantly had issues identifying properties that had availability during the times of year we were able to travel. When we later spoke to a representative about the issue they attempted to up-sell us into a higher cost membership to get better access. * We were told that we got extra weeks with RCI annually which would carry the same trading power as the points from our trade. In reality the extra weeks are only for booking near-term stays with extremely limited availability. During the years we’ve had the timeshare we were never able to book one. * We were told that there was an option to use our trading power to book cruises. It was pitched as being comparable to doing a resort booking with similar fees. In reality the options were very limited and the fees were significantly higher than a standard resort transfer fee. * We brought these concerns to Grandview in 2016 and were told that we could discuss the matter with a representative in person. The “discussion” ended up being another sales pitch. * We spoke with Grandview about being able to relinquish our ownership in 2018 and were told that it wasn’t an option.

Mr. *******,

The Grandview at Las Vegas and its sales representatives exercise great care in educating each prospective purchaser about what they are purchasing. The closing process is divided between a Sales Representative and a Verification Officer. This split process is deliberate and serves to eliminate any possible confusion arising from the sales presentation by the Sales Representative. The Developer makes a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. All of the terms, fees and costs associated with the purchase of the Time-Share Interval are documented in writing for mutual protection. We are happy to send you the related documents upon your request for review. 

Please allow us to help you utilize the many benefits available to you with your timeshare ownership by calling our Concierge Service Department at 1-888-629-9593 or emailing [email protected]. With the Concierge Department as your guide, you will be able to easily enjoy your vacation ownership experience. We have a
dedicated team ready to assist you with answering any questions or with booking your next vacation. Our Concierge Specialists are available Monday through Friday from 8:30 AM to 6:00 PM EST. Again, we value you as an owner and appreciate you taking the time to write to us.

Regards,

Eldorado Resorts Corp. Management