Business ProfileforThe Mor Group

Unfortunately, my experience with the Mor Group property management company has been incredibly disappointing. Not only did they consistently increase fees for house work (to become rental ready), and some requests being without reasonable explanation, but they also made the unjustified decision to inform us that we were not a good fit for their services. At this point, over 20k was spent and continued to ask for more regarding their contractors failing to provide rendered services. This resulted in us being unable to secure tenants and costing us thousands of dollars in lost revenue. Their lack of professionalism and disregard for our financial well-being is truly concerning. I would strongly advise others to steer clear of the Mor Group if they expect reliable and honest property management services.

Hello, I wanted to talk directly to you both about this situation as I feel the communication between you both and what we experienced are different views. I have responded to your ****** review item by item. Unfortunately, my experience with the Mor Group property management company has been incredibly disappointing. Not only did they consistently increase fees for house work (to become rental ready), and some requests being without reasonable explanation, but they also made the unjustified decision to inform us that we were not a good fit for their services. 1. When I first talked with Jack, I was very clear on our standards and could see his standards were different. I told him I do not think we will be the best PM for him but I do have PMs that may be a better fit. He responded that he agrees to all our suggestions and would do them. I did not force him to do business the way we do business and to rent out homes to the standards we have, but he wanted to do it the way we do it, so I could not argue with that and we proceeded. 2. With how angry you both are, can you see how we are not a good fit? Why would you want to work with someone that makes you this angry? This was after 20 thousand dollars and continued requests for money. 3. We did not force anyone to do these upgrades, he agreed to it all, we are not in the business of forcing people to do things the way we do them, that’s why we have a month to month agreement, so we can all get out if we do not want to do something. In addition, all fees were explained in writing via email prior to work being started. We are very transparent from the beginning about our fees. The rehab fee is based on total work completed. If more work gets added throughout the rehab, the fee will go up as it is more time and work on our end. Work we are more than happy to do, but it does require fair compensation for our efforts. Their contractors removed brand new air filters, removed shower curtain rods 4. This was hard to determine what happened since Jack was going into the home at the same time and creating confusion and double work, we advised against this, but he was firm so we allowed it. We usually never co-manage rehabs as you hand your property over to us to assist/ take over. When there are multiple people involved things can and will get confusing. We have a streamlined process with our vendors for rehabs, when owners get involved you can see how this alters our process. and blasted our a/c when they were in our home painting. 5. It is inhumane to not have the AC on during the summer months in Las Vegas. But everyone does business differently so we let our vendors blast the AC as we feel it is better for their health. A home without AC during the summer months is not a home anyone wants to be in. We would rather our vendors be comfortable when working so they can in turn do their best work. Once this was addressed, we were met with no solution and "this is why we have our policy." 6. I tried to solve this on the phone, but the rude tone was not helpful or something I want in my day to day life. We do not talk to people with disrespect as we are all about good energy and this really hurts us. This was incredibly confusing since one of the registered agents unprofessionally facetimed one of the homeowners to assist with home depot shopping sharing her preferences for a home she did not own. 7. Jack requested the Factime, another example of miscommunication between you and Jack, then us getting the rude response and anger from your side. We have a text message screen shot of Jack asking for our agent to call him via FaceTime. This was after our agent respectfully asked for pictures instead. Our cosmetic recommendations are apart of our rehab process. We work day in and day out in the property management industry and constantly get feedback on what tenants like versus don’t like; directly from potential tenants and active tenants. We think it’s a huge bonus to share these insights with you as property owners so your home can be very desirable and rented super fast to great tenants. Jack asked for our agents personal recommendations multiple times as he understood that the home is geared towards tenants, not himself. An example of this was paint selection for the kitchen cabinets. Please feel free to speak with him about this if you have questions. Collaboration between property management company and homeowners were encouraged. 8. Correct, not sure if this is a complaint or praise? It is just how we feel doing business gets done clearly. We always want to be very open and communicative. When there was an issue with their contractor, there was minimal support. 9. What issue? The one where there was confusion as your vendors were in the property as well as our vendors and we could not prove anything because of this? Jack was visiting the house at the same time as the vendors. This resulted in us being unable to secure tenants and costing us thousands of dollars in lost revenue. 10. I will agree to disagree on this one. Most of the homes we manage and rehab get done fast and rented fast when owners follow our lead and guidance that we give from our 20+ years in the Property management business. Their lack of professionalism and disregard for our financial well-being is truly concerning. 11. This was something I was clear about with Jack on our first call. Again, we did not force you to spend more money than you had, I do not know your financial situation. If you weren’t comfortable with our estimates and fees, why did you continue? There was always room for discussion and a different course of action if we were not the right fit for you. I would strongly advise others to steer clear of the Mor Group if they expect reliable and honest property management services. 12. Correct, we are not a good fit with owners like you and Jack. Our goal is for you to remove your bad reviews (****, ******, and ***) because you now understand we never want anyone we work with to be as angry as you both are. In my opinion, based on your reviews, it seems there are other issues underlying all this anger and we are getting the brunt of it. ? Person to person, this is not the way to do business or treat people.