BBB Business Review

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Associated Publishers Network

(866) 437-7897 (Disconnected)850 S Boulder Hwy Ste 355, HendersonNV 89015-7564 Send email to Associated Publishers NetworkView Additional Web Addresses

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BBB Accreditation

Associated Publishers Network is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Associated Publishers Network's rating include:

  • 296 complaints filed against business
  • Failure to respond to 25 complaints filed against business.
  • 6 complaints filed against business that were not resolved.
  • Failure to be transparent about ownership, location, or products/services offered.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

296 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues76
Billing / Collection Issues107
Delivery Issues54
Problems with Product / Service59
Guarantee / Warranty Issues0
Total Closed Complaints 296

Additional Complaint Information

BBB has received a volume and pattern of complaints regarding billing and collection, delivery, refund or exchange, and sales practice issues.

According to consumer complaints, magazine subscription renewal notices are received from Associated Publishers Network (APN), also known as United Publisher's Clearing House, National Magazine Services, Orbital Publishing, and Publisher's Billing Exchange.

Complainants state they send in payment for renewal of their subscriptions to various magazines, such as Wall Street Journal, The Economist, New Yorker Magazine, and the Times, however, the magazines are not received.

When consumers contact the magazine companies, directly, to check on their subscription they are informed that payment was never received. Additionally, renewal payments to APN are higher than the original renewal fee from the magazine company.

Complainants indicate that phone calls and emails sent to APN are generally ignored.

Complainants also state that The Economist, New Yorker Magazine, the Times and Wall Street Journal all claim no affiliation with APN.

APN's typical response states, in part, "Magazine publishers have created the agency sale system for the sale of subscriptions. The publisher contracts with clearinghouses. Under these contracts, the clearinghouse is authorized to sell subscriptions. The clearing house then permits thousands of third parties, such as Associated Publishers Network, to sell subscriptions, which are then "cleared" through the clearinghouse. These third parties have no direct contract with the publisher and their identities are unknown to the publisher.

Offers are sent out periodically and are marketing pieces only. We merely send out offers as stated plainly on each offer and no one is obligated to respond."

Additional responses from APN usually state that it takes 6-12 weeks for delivery.

BBB has informed the company of the volume and pattern of complaints and asked that the company address the issue. To date the company has not responded nor have they addressed its pattern of complaints.

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Associated Publishers Network

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 03/06/2012
Contact Information
Principal: Ms. Michelle Miller (Manager)
Business Category

Publishers - Magazine, Magazine Sales

Alternate Business Names
APN, United Publishers Clearing House, National Magazine Services, Orbital Publishing, Publishers Billing Exchange

Customer Review Rating plus BBB Rating Summary

Associated Publishers Network has received 1.2 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.