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Associated Publishers Network is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Associated Publishers Network's rating include:
- 296 complaints filed against business
- Failure to respond to 25 complaints filed against business.
- 6 complaints filed against business that were not resolved.
- Failure to be transparent about ownership, location, or products/services offered.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||76|
|Billing / Collection Issues||107|
|Problems with Product / Service||59|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||296|
Additional Complaint Information
BBB has received a volume and pattern of complaints regarding billing and collection, delivery, refund or exchange, and sales practice issues.
According to consumer complaints, magazine subscription renewal notices are received from Associated Publishers Network (APN), also known as United Publisher's Clearing House, National Magazine Services, Orbital Publishing, and Publisher's Billing Exchange.
Complainants state they send in payment for renewal of their subscriptions to various magazines, such as Wall Street Journal, The Economist, New Yorker Magazine, and the Times, however, the magazines are not received.
When consumers contact the magazine companies, directly, to check on their subscription they are informed that payment was never received. Additionally, renewal payments to APN are higher than the original renewal fee from the magazine company.
Complainants indicate that phone calls and emails sent to APN are generally ignored.
Complainants also state that The Economist, New Yorker Magazine, the Times and Wall Street Journal all claim no affiliation with APN.
APN's typical response states, in part, "Magazine publishers have created the agency sale system for the sale of subscriptions. The publisher contracts with clearinghouses. Under these contracts, the clearinghouse is authorized to sell subscriptions. The clearing house then permits thousands of third parties, such as Associated Publishers Network, to sell subscriptions, which are then "cleared" through the clearinghouse. These third parties have no direct contract with the publisher and their identities are unknown to the publisher.
Offers are sent out periodically and are marketing pieces only. We merely send out offers as stated plainly on each offer and no one is obligated to respond."
Additional responses from APN usually state that it takes 6-12 weeks for delivery.
BBB has informed the company of the volume and pattern of complaints and asked that the company address the issue. To date the company has not responded nor have they addressed its pattern of complaints.
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Associated Publishers Network
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Contact InformationPrincipal: Ms. Michelle Miller (Manager)
Publishers - Magazine, Magazine Sales
Alternate Business NamesAPN, United Publishers Clearing House, National Magazine Services, Orbital Publishing, Publishers Billing Exchange
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview