The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Vantage Funding is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Payday Loans
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Complaints contain a pattern of serious allegations that customers were debited some $30 in unauthorized charges for online payday loans.
According to complainants, they neither applied for any payday loan or authorized these charges. When contacting the company to remedy the charge, they are told that they applied for a payday loan and they would receive a refund within fifteen (15) business days, which in most cases fails to materialize.
BBB has been in contact with a company representative to obtain responses to the complaints. The company addressed many of its complaints, however, many still remain unanswered and unresolved.
Additionally, the address we currently have for this company is a maildrop at a mail service office. There are 7 online payday loan companies using this same address. Furthermore, correspondence mailed to that address have been return by the US Postal Service. The company representative refused to provide BBB with a physical and/or mailing address for the company.
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
There is a government action involving this business.