This Business is not BBB Accredited
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Palm Loan Advances is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because it is out of business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Advertising / Sales Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Additional Complaint Information
Complaints contain a pattern of serious allegations that customers were debited some $30 in unauthorized charges for online payday loans.
According to complainants, they neither applied for any payday loan or authorized these charges. When contacting the company to remedy the charge, they are told that they applied for a payday loan and they would receive a refund within fifteen (15) business days, which in most cases fails to materialize.
BBB has been in contact with a company representative to obtain responses to the complaints. The company addressed many of its complaints, however, many still remain unanswered and unresolved.
Additionally, the address we currently have for this company is a maildrop at a mail service office. There are 7 online payday loan companies using this same address. Furthermore, correspondence mailed to that address have been return by the US Postal Service. The company representative refused to provide BBB with a physical and/or mailing address for the company.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Palm Loan Advances
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
The address on file for Pacific Loan Advances is a mail drop. All correspondence sent to this address has been returned by the US Postal Service.