BBB Business Review
What is a BBB Business Review?This Business is not BBB Accredited
Next Stage Incorporated
Phone: (702) 988-4204 (Disconnected)Fax: (678) 306-46635348 Vegas Dr, Las Vegas, NV 89108-2347http://www.nextstagepromotions.comView Additional Web Addresses! There is an alert for this business !
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BBB Accreditation
On 11/02/2012 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, unresolved complaint(s), and failure to maintain minimum BBB Rating.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company's website includes the use of the BBB name and logo. This company is not accredited with this BBB and our policies prohibit such reference as it is a violation of the Council of Better Business Bureau's trademark rights.
On November 27, 2012 and December 13, 2012, BBB requested the company remove the references from all marketing materials including their website. As of December 20, 2012 unauthorized use of the BBB logo continues.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Next Stage Incorporated's rating include:
- Length of time business has been operating.
- 134 complaints filed against business
- Failure to respond to 17 complaints filed against business.
- 27 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Advertising issue(s) found by BBB.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 22 |
| Delivery Issues | 39 |
| Problems with Product / Service | 73 |
| Billing / Collection Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 134 |
Additional Complaint Information
Based on a pattern of complaints, consumers complain of difficulty receiving and redeeming hotel, airline, and movie-pass vouchers they've purchased.
Consumers are seeking refunds or for their vouchers to be delivered and redeemed as promised.
The company typically responds stating that because they advertise their vouchers on "Daily Deal" sites such as KGB, Dealpigg, KSL, and Nomorerack, they cannot issue refunds because they didn't do business directly with the consumer. In these instances the company states that a representative will be in touch to resolve the issues.
In a few cases, the company issues a refund.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: January 2012, NV
Business Management
Principal: Mr. Rob "Roy" Hardie (CEO)Contact Information
Mr. Ethan Guerro (Partner)Business Category
Online Travel Agency
Alternate Business Names
Next Stage PromotionsLocationsX
1 Locations
5348 Vegas Dr
Las Vegas, NV 89108-2347Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Next Stage Incorporated is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Online Travel Agency
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
Based on a pattern of complaints, consumers complain of difficulty receiving and redeeming hotel, airline, and movie-pass vouchers they've purchased.
Consumers are seeking refunds or for their vouchers to be delivered and redeemed as promised.
The company typically responds stating that because they advertise their vouchers on "Daily Deal" sites such as KGB, Dealpigg, KSL, and Nomorerack, they cannot issue refunds because they didn't do business directly with the consumer. In these instances the company states that a representative will be in touch to resolve the issues.
In a few cases, the company issues a refund.
This company's website includes the use of the BBB name and logo. This company is not accredited with this BBB and our policies prohibit such reference as it is a violation of the Council of Better Business Bureau's trademark rights.
On November 27, 2012 and December 13, 2012, BBB requested the company remove the references from all marketing materials including their website. As of December 20, 2012 unauthorized use of the BBB logo continues.