Business ProfileforThe Kelly Group, Inc.

I received a call from them to try the hp toner for our business. I was under the impression that it was just one, but I received 4 toners. I was mad but decided to give it a try. When they called for payment, I paid them and let them know that I did not want any more toner, but the lady informed me that I signed up for an 8-pack deal. I would NEVER agree to an 8-pack deal that's insane I didn't even know if we would like the toner to begin with. She tells me that we will be receiving 4 more toners in the mail & a few days later I get a package with SIX MORE TONERS!!! Are you kidding me right now?! This lady knew how ****** I was but instead of telling me I could return them (with a restocking fee of 20% which is a scam in itself) she tells me basically there isn't anything I can do about it. Today I get a call asking to pay the 2nd invoice for the 6 toners and I told her we do not want any of them I would like to return them all I don't care about the restocking fee I just want nothing to do with this company at all and now she says since you ordered them on December 22nd and today is January 24th you are over your 30 days for a refund and can't do it. I have never felt so betrayed by a company in my life, what kind of business are you running where you have to trick people into buying your product? Don't you want to make people happy and have lifelong customers? I would have purchased from them forever had I not felt like I was scammed into buying 10 toners. Our company has tons of printers, and we go through a lot of ink but instead of getting our business I will go elsewhere and pay more if I have to just to prove a point that you DO NOT run a business like that! Then I'm reading these comments from real customers & the replies from Kelly Group are disgusting, you should be ashamed of yourself. When karma comes for your company & it gets shut down, I will rejoice :)

We sold Fab Tech Waste Water Solutions inkjet cartridges for their printer.  This printer takes a black and a tri-color cartridge.  The initial pack contained 2 of each.  Before anything was shipped our shipping department confirmed with our contact, Ms. Brittany ********, exactly what was shipping out, the price each and that the invoice was terms net 30 days.  Ms. ******** agreed to all of this.  Ms. ******** was emailed a copy of her invoice with the terms and policies on it.  When the invoice became due, our accounts receivables department called to remind her that payment was now due.  Ms. ******** paid for the invoice online. 
On December 18, 2023 her customer support agent called Ms. ******** to let her know the next and final set of ink jets were scheduled to ship out and that our shipping department would be calling to verify exactly what was shipping out.  Again, our shipping department did call and verify exactly what was scheduled to ship out, and that it was on a terms net 30 day invoice just like before.  Ms. ******** agreed to this or we would not have shipped it.  In fact, if she had told our shipping department that she was not ready for the product, we would not have shipped it and waited until she was ready.  This did not happen.  We again emailed Ms. ******** her invoice with the terms, the due date in bold, and our return policy. 
On January 24, 2024, Fab Tech Waste Water Solutions’ invoice was past due and our accounts receivables department called Ms. ******** to remind her payment was due.  Ms. ******** wanted to return the product but it was beyond the time.  We need payment on this now past due invoice.  If Ms. ******** would like to exchange some ink for another kind so she does not have too much on hand, we would be happy to do so, after we receive payment for this now past due invoice.

The way you people position your sale is completely misleading! You ask if we want to TRY your ink at a low price of $42 each but never tell us that we have to agree to 2 different shipments totaling 10 toners, that is insane! If someone agrees to TRY your ink, you shouldn't mislead them into thinking it will just be one order of toners. I was upset when I found out it was 4 toners, but I still paid for it because I thought that would be the end and we would be done with your company but instead of ending it there you call weeks later saying I agreed to another 4 toners when I absolutely did not agree to this. Then you send SIX more and expect me to pay for it when I didn't want the second order to begin with. Your company needs to be shut down. Read all of your comments you don't even have ONE that is good. Every review on the BBB website for your business is exactly the same, we all say the same thing about how you scammed us into buying your products under false pretense. That should tell you a lot about your business and the way you run it! Our company is a multi-million-dollar business because we would NEVER treat our customers like this, we wouldn't scam them into buying stuff to get a quick sale. We strive for lifelong customers and that is why we will be around forever; you will eventually get shut down for fraud!