Business ProfileforTangerine Office Machines

I am writing to file a formal complaint against Tangerine Office Machines regarding a recent purchase of a printer. Unfortunately, my experience with the company has been extremely unsatisfactory, and I am seeking your assistance in addressing several issues.I purchased a printer from Tangerine Office Machines, and since then, I have encountered a series of problems that have significantly impacted my experience as a customer. The issues include:Incorrect Printer Setup:The printer I received did not have the correct setup, despite being assured during the sale that it was factory reset. This led to difficulties accessing the admin center on my computer. As a result, I had to request a service visit and was charged $300 for a technician's assistance, even though the printer was still under warranty.Failure to ******************* Office 365:Despite my request to integrate my ********* Office 365 account, the technicians incorrectly added a Gmail account due to a lack of expertise. This error has caused additional inconvenience and frustration.Misleading Information During Purchase:I was misled by the salesperson during the purchasing process, resulting in a delay and financial loss for my business. Furthermore, I discovered that the printer was refurbished, not in optimal condition, and lacking a full ink supply.I dispute the charges incurred for the service visit, as I believe it was unjustified given the warranty coverage. Additionally, I am seeking compensation for the business disruption, financial loss, and additional costs incurred due to the aforementioned issues.I trust that Tangerine Office Machines takes customer satisfaction seriously and is committed to resolving these issues promptly. I appreciate your assistance in facilitating a fair and satisfactory resolution to this matter.