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Southern Nevada

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Consumer Complaints

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Class A Moving

Phone: (702) 557-7531

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Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service7
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints8

Complaint Breakdown by Resolution

Complaint Resolution Log (8)BBB Closure Definitions
09/12/2013Problems with Product / Service | Read Complaint Details
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Complaint
Hired mover dropped a box from 8 ft. in air and broke some things. He said his boss had insurance and would cover damages. Boss won't acknowledge us.
On Saturday, August 24th my husband and I hired movers from this company to move us. We scheduled them for 8 am. They didn't show up until 8:45, and we never got a call saying they'd be late. They arrived and were very unprofessional. One was smoking on the job while moving our boxes. One refused to use soap after using our restroom and then proceeded to move our mattress with his filthy hand. He even went to the bathroom with the door ajar. After they packed our things in the truck, they took down the address of our new location and headed off to meet us there. My husband drove the truck, which was slow, and we still had to wait for them to arrive which took about 10-15 minutes. We had to pay for their tardiness too. The main issue we're having with them is that towards the end of the unloading, one man, the one with long hair and highlights, dropped a box from the top of the truck, which was about 8 feet in the air. Both movers told us not to worry because their boss, *****, had insurance and would cover the damaged items so that they could be replaced. They said ***** was a nice guy and would take care of us. The things that broke in the box were 2 mugs, 1 vase from Taiwan that my husband actually bought there, a wall hanging for utensils, and a food processor. The cost of everything put together would be about 100 dollars, that does not include how much we feel should be added on due to sentiment. We hired them for 4 hours and we paid them 215 dollars (50 bucks and hour plus 15 dollars in gas). After the unloading was completed, they pulled out a document for us to sign basically saying they're not liable for anything. We weren't aware of a document and we discussed this with them. I asked them how can ***** help us out if we sign this saying they're not liable? They told us that the document was referring to things that were lost, not things that were broken. There was one line that talked about broken goods and I didn't sign it because I wanted reimbursement for the broken items. They said not to worry, ***** would cover us and this is just something everyone has to sign but it wouldn't affect us getting reimbursed. I called the secretary of the company right away, her name is *******. I asked for ***** and she said he wasn't in. I explained the situation and she was very agreeable. She supposedly took down the notes of what had been broken and said that shouldn't be a problem, and that Brain would call us on Monday, August 26th to go over helping us out. We didn't hear back from them on that day, but we gave them until Wednesday, August 28th before we called them back. ******* said that ***** wasn't in and then proceeded to tell us in a hostile tone that we signed a document saying they weren't liable for anything. I told her the whole situation and what the movers had told us, and she said they didn't know what they were talking about and can't be held responsible for what they say since the 2 movers who helped us didn't know those "legal details". I told her we weren't asking for much back, we just want a little over 100 back so we can at least replace the food processor. It is new and I really like using it. She said she'd have ***** call us back and we still haven't heard from them. We just want reimbursement for the items that the man broke in the box. He dropped it, and he's a mover, how can they not be responsible to at least work with us on replacing a few items that were broken? We don't feel we are asking for too much. We'll ask for 125 dollars back. We can send pictures of the broken items if needs be. Please help us. Thank you.

Desired Settlement
The mover that dropped the box which broke 2 mugs, a food professor, a vase from Taiwan, and a wall hanging for utensils were all the items that were broken. The wall hanging was about 5 bucks. One mug was about 5 dollars. The other was about 10, and our food professor was about 45 dollars. The vase from Taiwan was probably around 60 bucks, and since it was actually purchased there, there would be more added for sentiment value if we were allowed to add on more for sentiment. The overall value comes to about 125 dollars, and that's all we're asking for. We think since they were 45 minutes late arriving initially, and 10-15 minutes late coming to our new house to unload, we think we're being very reasonable.

01/09/2014Problems with Product / Service
03/26/2013Problems with Product / Service
10/15/2012Problems with Product / Service
06/27/2012Advertising / Sales Issues
05/30/2014Problems with Product / Service
03/06/2014Problems with Product / Service
05/09/2012Problems with Product / Service

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Moving Services - Labor & Materials

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