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This Business is not BBB Accredited
Phone: (866) 490-5980Fax: (702) 685-60754330 S Valley View Blvd, Ste 114, Las Vegas, NV 89103
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Instant Checkmate is an online resource where consumers can obtain background checks. The company aggregates information from federal, state and local sources of public information. Standard and Premium reports may provide records from databases that include state sex offender information, court dockets, census records, county arrest records, marriage/divorce records and other public records.
Company states improved processes are continually being developed to ensure authenticity and accuracy of its data. However, the disclaimer states "The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person's criminal history."
Instant Checkmate is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Instant Checkmate's rating include:
- Length of time business has been operating.
Factors that raised Instant Checkmate's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 414 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||97|
|Billing / Collection Issues||137|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||174|
|Total Closed Complaints||414|
Additional Complaint Information
Consumer complaints allege false and inaccurate information is being provided when background checks are initiated. Complainants claim when contacting the company to correct or remove the inaccurate information, they are told to opt-out via the website. Other complainants claim that membership is paid and they receive either inaccurate information or no information.
Company responses refer to its' disclaimer posted on the homepage, "Please do not use InstantCheckmate.com as a substitute for your own due diligence, research or caution when investigating others. While we strive to provide the most helpful information we can, we do not represent or warrant that the results we provide will be 100% accurate or up to date. There may be criminal history and/or other records that are not present in our results for a variety of reasons and users should be aware of such possibilities. Instant Checkmate does not provide private investigator services and this information should not be used for employment, tenant screening, or any FCRA related purposes. Instant Checkmate does not make any representation or warranty as to the character or the integrity of the person, business, or entity that is the subject of any search inquiry processed through our service."
According to company Terms & Conditions, membership fees for all plans are billed up-front and memberships are automatically renewed.
Type of Entity
Contact InformationPrincipal: Mr. Gabriel Bristol (Director of Operations)Customer Contact: Ms. Ashly Dunn (Customer Care Manager)Mr. Kris Kibak (President)Mr. Kevin Simpson (Customer Care Manager)
Products & Services
Instant Checkmate provides online background report services for use by consumers.
Refund and Exchange Policy
Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at 1-866-490-5980 between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue.
Alternate Business NamesDesert Call Connection, Inc.
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Instant Checkmate is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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