BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 08/19/2011

411 Locals

Phone: (866) 391-0622Fax: (702) 920-8052101 Convention Center Dr STE 900, Las VegasNV 89109-2039 Send email to 411 LocalsView Additional Web Addresses

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Description

Since 2007 doing local SEO
Over 33,000 listings submitted to Google
300 team members
On 3 continents
95% customer retention
A+ rating from BBB 2 years in a row
Over 90% success with 5 relevant keywords
98% phone answer rate between 8 and 4 PST

BBB Accreditation

A BBB Accredited Business since 08/19/2011

BBB has determined that 411 Locals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised 411 Locals' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 51 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

51 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues14
Billing / Collection Issues17
Delivery Issues2
Guarantee / Warranty Issues1
Problems with Product / Service17
Total Closed Complaints 51

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on 411 Locals

Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5 Customer Reviews

Additional Information

top
BBB file opened: 09/30/2009Business started: 07/20/2007Business started locally: 05/03/2010
Type of Entity

Corporation

Incorporated: June 2007, NV

Contact Information
Principal: Mr. Konstantin S. Stoyanov (President)
Business Category

Internet Marketing Services

Products & Services

First Page On Google Business
Optimized Google Maps
Websites Optimized for Google
Social Media for Your Business
100% Mobile Websites
Professional YouTube Marketing Videos
Effective AdWords Marketing Campaigns
Animated Videos

Refund and Exchange Policy

Cancellation Policy:
Recurring charges may be cancelled by having the authorized credit card holder contact 411 Locals Customer Service Department at (866) 391-0622. No written e-mails or letters of cancellation will be accepted.

Refund Policy:
No refunds are given for services contracted for as work shall commence immediately upon initial fees being processed. Recurring service fees are paid for in arrears.

http://411locals.com/online-presence-package-terms-of-service

Alternate Business Names
411service.net

Customer Review Rating plus BBB Rating Summary

411 Locals has received 5.00 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.