Complaint My developmentally disable brother who is a senior citizen was ripped off for oxygen pills to the sum of $379.00, and he is on SSI & a very limited budget. My brother is on the no-call list of Wisconsin, and the National no-call list, Leading Health Source had no right to call him as a business for profit.
I fail to see how they can still be in business in your state. I was born & raised in Utah, and have visited Nevada numerous times. I know Utah would never allow a business of this type to engage in these illegal activities.
Desired Settlement Whatever help your organization would be to recover my brothers funds would be appreciated. I have Power of Attorney for my brother Frank, and was forced to send Leading Health Source the notarized form stating I am his agent with Power of Attorney with immediate cancellation of the order & a demand to return his funds which has not helped get the order cancelled or funds returned.
Business Response Customer gave us no indication during the call that he was on the do not call list which is supposed to be said within the first 30 seconds of the call. The order was placed by him on 09-19-2014. When we were made aware of the facts, we credited him on 09-22-2014 in full.
Complaint Predatory sales tactics, refusal to accept a return for refund, harassment & intimidation. A package was sent to **** ******** from Leading Health Source in mid October 2013. When **** returned from a rehab facility she was give the package. She opened it and discovered 3 small bottles labeled Real 02. **** had no idea what the product was or any recollection of ordering, nor did she have any intention of using it. The enclosed receipt showed the product was ordered 10/07/13 around 4pm in the amount of $240. We attempted to contact the company at both numbers listed on a enclosed pamphlet XXX-XXX-XXXX and XXX-XXX-XXXX. There was no answer or recording acknowledging the company. We then visited the website we found this email address *****@leadinghealthsource.com. An email was sent on 11/16 explaining the situation and kindly requesting a return package and refund. There was no response via email. On Monday at 4:50 **** received a phone call from XXX-XXX-XXXX. It was a man calling from this company. **** could not remember his name. He acknowledged the email but refused to issue a refund. **** explained to him that she did not place the order. He then advised her that he called **** on 10/07 and solicited the purchase. **** said she didn't remember and requested a refund again. Again the male refused and began to intimidate ****. He told her that she could not return the product and if she attempted to dispute the charge with her credit card he will provide them a recording of her verbal authorization. The credit card company will then charge her with fraud and she will never be able to obtain credit again. He also told her that he will processing another $240 in Feb 2014 as part of her commitment. Later that evening we attempted to call the the individual back at the XXX-XXX-XXXX, no one answered. That phone number was a personal phone and obviously, based on the greeting belongs to no one that operates a professional business. **** is 86 years old, she suffers from dementia and has a history of strokes. This individual greatly disturbed and scared her. She is afraid that he will continue to be harassed by the man representing Leading Health Source.
Desired Settlement The product is unused and unopened. We want to return the product and be issued a complete refund and a guarantee from this company to never contact her again via telephone or mail.
Complaint Sent product dangerous to my health. I sent back, they carged my credit card over 400.00 I was contacted by phone. Selling me a product that was sent to me with the promise that it was safe for me. I have ESR kidney disease. It came & I saw it could have killed me had I taken it. I caled & told them. Meanwhile they sent me a box of herbal ed. that I also couldn't take. I called again & told them I was sending it back & to refund my $480.00 that they charged to my credit card. They said they never received it. It was a big scam. I have since cancelled my card. And I'm trying to collect my money.
Desired Settlement I want the $210.00 for the liquid oxygen and $480.00 for the magical weight loss medication that I sent back. Total $690.00
Complaint This Company sold my 84 year old mother in law vitamins costing over $2100. The ingredients are either ineffective or potentially toxic. The vitamins that were sold to my elderly mother in law contain concentrations of vitamins that exceed 16 times the recommended daily allowances and she was sold multiple different products that contained the same ingredients or ingredients that conflicted with the purpose of what another product she was sold supposedly does. They have a very unethical business practice. They told her to return one of the packages and it was returned to her as being refused on the same day that another package was received. They stated that a package was accepted by a neighbor when it was never signed for. When I talked to them, they initially asked me to open the new package. When I told them I would not because I wanted to return it, they said I could return it, but they would refuse it. They prior package, they told my mother in law to return it and then they refused it.
Desired Settlement A full refund. They are selling elderly people vitamins that are potentially toxic if the person takes everything they are being sold. The company does not stand behind their products and are not interested in anything beyond scamming money from elderly people. I have been given two names for people at this company. **** ******* and **** ******** Neither one is probably a real name.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.