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Southern Nevada

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Consumer Complaints

BBB Accredited Business since 07/24/2003

Fry's Electronics, Inc.

Phone: (702) 932-1400Fax: (702) 932-1457

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Customer Complaints Summary

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Guarantee / Warranty Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints8

Complaint Breakdown by Resolution

Complaint Resolution Log (8)BBB Closure Definitions
12/23/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: Fry's is reselling DVD players with the serial numbers defaced, blotted out with black marker and I contacted Sony and '*****' at Sony customer online chat said we should be alarmed and further, Fry's cannot resell electronics with obscured or defaced serial numbers, voiding all manufacturer warranties in the event we might need to service or replace said items in the future. They did this on TWO DVD purchases at that location. We exchanged the first one, as it was non-operational after a very impolite female store manager, by the name ********* or ********* grudgingly agreed to replace it with a "new" DVD player, which came not in a manufacturer's original box with packaging, but instead was in a plain brown box. We discovered after getting home, the product's serial number, also was defaced with black marker.
Product_Or_Service: Sony DVD player
Order_Number: n.a.

Initial Business Response
Customer was given a bluray player replacement. Item has serial number attached at the back since it is a refurbished item.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

09/19/2014Advertising / Sales Issues
07/16/2014Advertising / Sales Issues
05/09/2014Problems with Product / Service
05/05/2014Problems with Product / Service
06/14/2013Problems with Product / Service
12/15/2011Advertising / Sales Issues
11/02/2011Guarantee / Warranty Issues

Industry Comparison| Chart

Electronic Equipment & Supplies - Dealers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.