Business ProfileforSchultz Optical

I purchased prescription safety glasses for those in my company who needed them back in May of 2023 from CA Glasses/Schultz Optical. In July, after the glasses were made a couple of times, we just asked for a refund which is about $700.00. Several phone calls were made to Leah, Amber, May and Bria asking for an update on the refund. I was given the manager Sam's email and included him on all emails that were sent. No one returns emails nor phone calls. We/myself and our CFO have tried calling numerous times to try and get a status on our refund to only be told that it is with the Accounting Department. Today, 2/7/23, I called again to ask for a status of our refund as it has now been 6 months since they signed for our returned glasses. I was told today, that there is no refund (almost $700), as Accounting had stated that there was a dispute filed in October 2023 and our case is now considered closed. We did not file a dispute, as we were giving the company the benefit of the doubt to process our refund. I asked for direct numbers to the Accounting Department and to Sam the Manager, but the representative I spoke to today refused to give me a number. I was informed that they do not have direct lines. We just want our money back.