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Find a Location

Rhino's Maid Service, LLC has 1 locations, listed below.

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    Business ProfileforRhino's Maid Service, LLC

    Cleaning Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8290 W Sahara Ave STE 190, Las Vegas, NV 89117-8933
    BBB File Opened:
    5/22/2012
    Years in Business:
    15
    Business Started:
    5/7/2008
    Business Started Locally:
    5/7/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Rhino's Maid
    Business Management
    • Mr. Robert Perez, Manager
    Contact Information

    Principal

    • Ms. Galeana Alan-Perez, Owner

    Customer Contact

    • Ms. Galeana Alan-Perez, Owner
    • Ms. Maira Medina, Receptionist
    • Mr. Robert Perez, Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    First of all, the address given is not where they are. I attempted to go there and speak with manager but found no such business there. On Oct 19,2023 I had Rhinos Cleaning come over and do a deep clean in my house. I had used them in the past with no issues Last date was Julu 6,2023. Before they left, I noticed streaks on my bathroom shower doors. They came back in and tried to wipe it off. They could not. They said they would send someone else to fix it. A new crew did not show up until Oct. 23, 2023. This crew was still not able to fix it. The streaks were not coming out. They had scratched into the etching on the doors and left permanent damage. After several calls to the company and attempts to reach the owners, my doors have still not been fixed. They need replacing. The company had several glass companies come out to do estimates, but no repairs have been made. Again, after several calls to the cleaning company the manager gave me a claim number and the insurance companies name. (Hartford at ************ -****** Privaeo ************ claim # GL0020165083 , but no results yet. The last time I spoke to the ***************** they said that they were not sure they would cover the cost if it was the fault of the employee who used wrong product on my doors. I need help with you to get this resolved. Please help me and let me know how this can happen? ******************************* ************ Damage est. $1300

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marlene R.

    1 star

    07/25/2022

    charged for service I did not request . Does not return phone calls. Called two days and no answer to phone call or IF on one occasion requested a return call, NO ONE called back. They charged me $80, more for service I DID NOT request . People should know what this company does.

    Local BBB

    BBB of Southern Nevada, Inc.

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