PLEASE DO NOT PURCHASE A CAR FROM THIS DEALER THEY ARE CROOKS! I moved to Las Vegas a couple years back and I was looking for a dependable car to get back and forth to work and my sister back and forth to school. I went to L.A. Motors and purchased a Ford Explorer at reasonable amount, during the sale everyone was nice and welcoming, they explained I would have a 30 warranty with them and an extended 2 year warranty with a third party. Two weeks after i purchased the car it started to overheat, I contacted L.A. Motors to let them know what was going on and they told me to bring it back so they could check it out. Their mechanic, who turned out not to be a certified mechanic, said i was running low on fluids. A couple days later it happened again and the same "mechanic" said he would flush out the radiator and it would be fine. Well it wasn't fine and I didn't trust what they were saying so I took it to a shop near my house and they said the car should have never been sold because the transmission was shot and that I would need a new one. I took it back to L.A. Motors and instead of them taking care of it they tried to get the third party warranty company to foot the bill for the repairs. When the warranty company denied the claim they tried to blame me for the damage saying "i shouldn't have driven it while it was overheating and that was what caused more damaged. After argue back and forth with them they finally decided to fix my truck. It took them 2 months to "fix" my truck, during that time they barely communicated with me to give any updates, when I got it back I drove it for about 4 months before it started to overheat again. I took it back to them and asked for receipts for all the work they had supposedly, they couldn't produce anything to prove they actually repaired my truck, the manager kept saying he had them filed away and it would take awhile to retrieve all the receipts. I told them they needed to repair my truck again and I wanted a different mechanic and receipts for all the parts they were using on my car. I wanted another 2 months for my car to get repaired, not sure if the repair was done correctly because shortly after getting back my brother got into a accident and totaled it.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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