Business ProfileforFindlay Honda

We are currently awaiting responses from upper management as our vehicle is still in their possession. We called 4/10-11 to explain that we had concerns with our vehicle's transmission; it seemed to us that it was "slipping" and the problem had progressed and became more frequent over the past week which had become alarming as this is our primary family vehicle, transporting our young children all over *********. We wanted to get the issues resolved prior to the heat consuming us here in the coming weeks. We explained to the associate assigned to our case that we had an extensive extended warranty plan that we were told would take care of the necessary repairs as well as any and all rentals/loaner vehicle usage - we did not want to take our vehicle in unless she understood that and also being that we would need a loaner; she advised us to bring the vehicle in on 4/12/24. Fast-forward to today, 4/15/24 and we were told that our vehicle was only able to be "diagnosed" today and that before they can move past that and figure out what is actually going on - we would be financially responsible for that diagnosis, regardless of our warranty as well if we even move forward with further "diagnosis" not even repairs! And than on top of that we would also be financially responsible to the fees associated for the multiple days we had the loaner, which by the way did not even fit our family of 5 + (two car seats), we basically stayed in our home over the weekend. The fact that they did not even do anything to our vehicle and now we are being held financially responsible for it is ridiculous! It's almost as if they are trying to squeeze out as much money out of us before they even look into our extended warranty.We experienced the similar treatment last year when we first brought our vehicle to be serviced and now it feels like history is repeating itself but just with a new associate and different part of our vehicle needing repairs.