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Find a Location

AutoNation Volkswagen Las Vegas has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAutoNation Volkswagen Las Vegas

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6375 W Sahara Ave, Las Vegas, NV 89146-3034
    BBB File Opened:
    2/2/2005
    Years in Business:
    51
    Business Started:
    4/1/1973
    Business Started Locally:
    2/2/2005
    Business Incorporated:
    7/31/1984
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • AutoNation Volkswagon
    • JRJ Investments, Inc.
    Contact Information

    Customer Contact

    • Ms. Renee King, Customer Relations Specialist
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my car to the dealership for routine maintenance and to change timing belt at their suggestion.When I picked up the car and took home there was oil drainage and the alert light was showing light on tag site needed new bulb.This was already pointed out to the customer representative when the car was left with them.Soon another warning light came on and when they did diagnosis said that I needed almost $6,000 worth of work.They claimed that the serpentine belt was loose etc.All parts were directly associated with the work of changing the timing belt but they never noticed. I found this hard to believe.My initial visit was end of November.Even though my car is old it had been in good working condition until that visit.I brought it back February. I do not believe my car was handled correctly and the change bulb light that was showing was never attended yet I was charged$81 dollars.Why was my car leaking oil.Why were belts and parts so close to area that was worked on so disconnected and such bad shape? I have been keeping up with maintenance and replacement at the suggested manufacturer manual.They refuse to return my call.My new mechanic is puzzled and tried calling but everyone was out to lunch. I at least want my $81 dollars back and I did give a poor rating in their website.No one will listen to me. I sincerely believe that they are responsible for the mess my car is in.Thank you for allowing me this opportunity to give my voice.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara C

    1 star

    07/17/2023

    In life you work to enjoy the finer things in life. During the pandemic I rewarded myself and purchased a 2018 Volkswagen Atlas on October 17, of 2021. I purchased the vehicle knowing it was 3 years old and I believed the vehicle to be reliable because I purchased a pre-certified vehicle. Certification to my understanding means everything has been maintained to high standards with a seal of approval. Factory's assemble vehicles Monday through Friday with high work load volumes. I have taken into consideration that I purchased the vehicle built on Friday because it is a "LEMON". At the time of purchase the vehicles mileage read 52,493. Three months after purchase I was driving home from work, car started sputtering and would not accelerate. I immediately existed freeway only for the car to completely shut off at Exit Ramp. I made several attempts and the car would not start. Put Hazzard lights on for vehicles to go around me. Made an appointment and dropped car off at AutoNation Volkswagen Las Vegas. Diagnostic test was performed and I was told nothing was wrong with car. Nine months later driving home from work again and car sputtered and turned off. Because of holiday weekend car was kept for 3 days and once again nothing. Thursday morning at 6AM on July the 16th, my family drove to San Francisco. After driving 8 hours while on the freeway the car sputtered, would not accelerate. We existed immediately to nearest gas station where my family and I were stranded for over an hour in the scorching heat. Two times prior there was No Code, the dashboard now reads EPC. My husband had to disconnect battery to reset the car to make it to the hotel. I thought there was nothing more terrifying than being buried alive until I drove up and down the streets of San Francisco in a 2018 Volkswagen Atlas. The fear of not knowing when your car will start sputtering and turn off causing you to plunge to your death is???? Recall All 2018 Vehicles Due To FAULTY ENGINES!!!

    Local BBB

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