Business ProfileforAutoNation Nissan Las Vegas

10/19/23 Drop off vehicle at 10:00AM Advisor informed me airbag issue would take a few hours; potentially complicated. Informed by advisor at 5:00PM that additional repairs are required. Informed by advisor at 5:00PM, waiting on ******** approval for repairs. One would think that the advisor would have informed me of the status that approval from ******** was pending; spent 7 hours waiting in lobby. 10/20/23 Wait for service call from advisor starting from 7:00AM 12:30PM I call to inquire of status; nobody answers; left voice-mail. 01:30PM Received service call, still waiting for approval from ********; I created an account with ********; status appears to be approved. 02:30PM I call to see if ******** made approval. Service advisor not available. Left voice-mail and said I'd call back in 30 minutes. 03:00PM I called to check on status; service advisor not available. Left voice mail with information about email from ********. 04:30PM Received service call; advisor said ******** made approval; advisor said vehicle would be completed on Saturday. 10/21/23 01:20PM I called to check on status; nobody knows anything; spoke to a different service advisor, said to check back on Monday. 10/23/23 11:00AM I called to check on status; nobody answers. 11:07AM I called main customer service line to ask if they could help; customer service called, and they too are unable to reach anyone in Service department. 11:40AM I called dealer; no answer; left message with advisor; waiting again. 01:00PM I called dealer; someone actually answered, a different service advisor; he said my service advisor was not in today. He said my vehicle was in the work queue. He said to call back tomorrow around 08:30AM when my service advisor gets in. Cry wolf. Logically/dispassionately, would anyone reading this conclude that my complaints are unreasonable? In 20+ years taking my vehicle for service at various places, this is completely a unique and baffling experience.