This Business is not BBB Accredited
Audi of Las Vegas
Phone: (702) 822-7000
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||4|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||9|
Complaint Breakdown by Resolution
|04/20/2012||Advertising / Sales Issues|
|03/26/2012||Problems with Product / Service|
|11/05/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint: On September 20, 2011, I stopped in at Audi of Las Vegas and purchased a 2005 Audi A6 VIN# WAUDG74F95NXXXXXX. While going through the test drive and through the sales process I asked the salesman if the vehicle had any accidents. The sales person told me that the vehicle had had one accident early during the vehicle life that was very minor damage and assured me that all the vehicles on their lot have no accidents or only minor ones as they do not sell vehicles with salvage titles or any with major damage including frame/unibody. He also mentioned that the vehicle had been on the their lot twice as the person who previously purchased it used bought it from there I ended up taking delivery of the vehicle. I recently took the car to Carmax in order to possibly sell/trade-in the vehicle and Carmax offered me a fraction of what would normally be the value because an Autocheck report showed that the vehicle had had frame/unibody damage. I also found that there was a second accident that the vehicle had suffered that was not disclosed. I contacted the dealership that same day and spoke to ****** and explained the situation. After returning my call, he spoke to his manager and told me that the vehicle would have had to have the frame damage occur after the sale or elsewhere as they inspect ALL vehicles and don't sell cars with that type of damage. I sent him the Autocheck report and he was supposed to get to his manager and find resolution. After a few days, I contacted ****** again who mentioned his manager had left and that they were not willing to do anything about the situation. I feel ripped off by what's supposed to be a reputable dealership as there was a failure to disclose damage that not only affects the performance of the vehicle if involved in any future accidents, but also significantly lowers the value of the vehicle.
Initial Business Response
Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
|07/12/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Contract Complaint Issue
Complaint: In May 2011 I specifically came to Las Vegas from California (CA) to trade in my A4 to lease an A5 from Desert Audi. ****** in Finance assisted me with the lease documents. Upon return to CA, I was notified by ****** that there were errors by Desert Audi on my lease documents that would change my monthly payment amount and due date. After discussing this over the next month on the phone and email, final documents were sent back and forth via FedEx. I had attempted to call the Sales Representative and the Finance Manager several times who both declined my phone calls and emails to address these issues. Almost (2) years later I wanted to purchase my A5 utilizing JP Morgan Chase to find out Audi Financial had my name on the title rather than Audi Financial. On March 15, 2013 Audi Financial sent the vehicle title back to Desert Audi to correct the title with no supporting documents explaining what needed to be done to the vehicle title. Myself and JP Morgan Chase representatives have called daily to weekly for (2) months as it is now May 9, 2013 and we still do not have title and I'm making payments to JP Morgan Chase. The operator at Desert Audi transfers me to Toyota when I ask for Audi Title Clerk. Toyota transfers me to the Audi Financial Manager and I get placed to voicemail. I was notified today that my vehicles title sat unattended for over a month and finally went to DMV yesterday (May 8, 2013) where it was rejected due to improper documentation by Audi. This is just to correct Audi's mistake of contract documentation from (2) years ago to place them on the title in order to transfer it to JP Morgan Chase. I am currently paying another financial institution for a vehicle I do not have title on because Desert Audi cannot produce correct documentation and when I call them they cannot provide proper customer service to answer simple questions regarding paperwork they produced on a vehicle they leased/sold me. The only reason I purchased this vehicle was because I am moving and a third party wanted to purchase from me. Audi will not allow a third party to purchase a lease therefore I had to purchase my lease and then sell to a third party.
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
|11/05/2012||Problems with Product / Service|
|05/04/2012||Problems with Product / Service|
|02/10/2014||Advertising / Sales Issues|
Auto Dealers - New Cars