Business ProfileforA 1 Mitchells Heating & Cooling, LLC

I'm contracted with A1 Mitchell's Heating and Cooling through my home warranty ******************** the home inspector stated in his report that there was a pan leak in the Attic from the air conditioner coming out of the drip pan so the owners that sold us the home gifted us with the warranty so that we could get help with this it's documented with the warranty and with A1 ********'s even though they're denying it that they were first originally called here to address the pan leak they came replaced the condenser which was not broken told me that I needed to they needed to drain the Freon but if they needed to fill it back up that I wouldn't have to pay for it twice and that they needed to drain it to check for a Freon leak which I knew it wasn't a Freon leak but I agreed because at the time I did not know any better I'm also handicapped so I can't get up in the attic they know that I can't get up there to check as well the gentleman that came Ken damaged my walls with his ladder and look down at me and told me that he wasn't responsible for damage and I said okay anyway they proceeded to tell me that now that they emptied the freon since they don't sell or make or the old Freon anymore that I have to pay for new Freon and a new condenser that there wasn't any way around that I tried to argue that they should have let me know that before hand and that's what they told me beforehand I wasn't supposed to pay for the freon and he threatened to put a lien on my home at the time I was very intimidated and did not realize that he was breaking the rules and lying to me and taking advantage of me and I was scared so I paid the money I filed a complaint with the home warranty who did nothing but ignore me so another year goes by and I realized by extensive water damage to my ceiling but they never fixed the pan leak that they were called for so the ******************** forced me to contract with them again even though I pulled them I didn't want to go through them and I explained why but they said there was no other contractor in my area so I spoke with the manager I went over the history and why I was hesitant to let them in my home again he apologized extensively and assured me moving forward we wouldn't have an issue however he could not address the refund for the prior service cuz he was not employed and didn't have access to the payment records his name is Talon and he assured me that he would send somebody out to do the job right and to give them a second chance so under duress I agreed after the technician Noah that came confirmed that the pan was not only full and leaking in my attic but the pipes were very clogged he told me that the pan was not only flooding my attic but that it was also severely bent and tilted over so he had to adjust the pan and flush the lines I asked him on recording if the person who came last time would notice such thing and he says yes this is the first thing we check for any of the technicians before from his company and anyone else who would have went up there would have been able to see this this confirms to me that when Ken came last year for a leak with visible damage to the ceiling he had neglected to address this to make more money because the owner had ignored this it caused more and extensive damage the ceiling/roof in my bathroom the issue has now been fixed however not in the professional manner that it should have costing me and the warranty company a lot of unnecessary money and replacing things that he didn't need to replace so I reviewed this on Google and filed with the contractor's board I also filed a review with the warranty company after complaining with the warranty company they sent me a link asking me for my review when Ken saw this he was infuriated I am aware through sources that not only did he verbally reprimand his employees over this matter but now I'm receiving harassing phone calls and messages I can provide from Ken threatening me and bullying me for making my reviews and my complaints I need help I need the refund to for my Freon they deceived me in purchasing I never authorized to upgrade and I need the damage caused by their deliberate negligence By ignoring the drip pan it caused in my ceiling I need help with this issue please also I don't deserve to be harassed or bullied I'm receiving threatening phone calls and voicemails in addition to this the technician that accompanied can blew up the yellow dye they used to put in the line leaving yellow dye stains all over the side of my house that they never fixed upon viewing reviews on ****** and **** there are several other complaints of this company doing the same thing to other people I think that there is a bigger underlying issue here that needs to be addressed I appreciate your help very much thank you