Mission & Vision

  
     

Our Vision:
An ethical marketplace where buyers and sellers trust each other.

Our Mission:
BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

  • Setting standards for marketplace trust
  • Encouraging and supporting best practices by engaging with and educating consumers and businesses
  • Celebrating marketplace role models
  • Calling out and addressing substandard marketplace behavior
  • Creating a community of trustworthy businesses and charities

BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible.

BBB Accreditation is an honor – and not every business is eligible. Businesses that meet our high standards are invited to join BBB. Businesses deemed to meet Accreditation Standards are presented to the BBB's Board (or designees) for review and acceptance as a BBB Accredited Business. To read more about our Accreditation Standards, click here.

All BBB accredited businesses have agreed to live up to our Standards for Trust,   a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. To review our Standards for Trust, click here.

BBB does not compare businesses against each other but rather evaluates businesses against our standards – and our standards clearly speak to the character and competence of an organization.

BBB is the resource to turn to for objective, unbiased information on businesses. Our network of BBBs allows us to monitor and take action on thousands of business issues affecting consumers at any given time.

BBB is your key adviser, most reliable evaluator and most objective expert on the topic of trust in the marketplace.

Contact Us

Colorado Springs Office
25 North Wahsatch Avenue
Colorado Springs, CO  80903 

Phone: (719) 636-1155  

Fax: (719) 636-5078

*Customer service representatives are available Monday through Friday 8:00AM to 5:00PM MST

Pueblo Office

503 N Main St Ste 520
Pueblo, CO  81003

Phone: (719) 542-1605

*Customer service representatives are available Monday-Appointment OnlyTuesday-Friday 9:30am to 11:30am and 1:30pm to 3:30pm

info@bbbsc.org

 


BBB Business Reviews are available 24 hours a day, seven days a week by calling (719) 636-1155 and pressing the number 5 when prompted or by using the Check out a Business or Charity link on this website.