Business ProfileforDeep Water Emergency Services and Restoration

The first week of November, I noticed a water bubble in my ceiling. I called a plumbing company who cut a hole into my ceiling to discover a shower leak that had been unnoticed for quite some time. After removing the insulation and cleaning out some water-logged dry wall, I was shown where there was water damage to my bathroom sub-floor and surrounding areas and this included mold. The plumbing contractor called Deep Water Emergency services on my behalf and they would contact me to start an evaluation. On November 8th I had an employee of Deep Water come out, evaluated the damage and stated he would send out a team to start the mitigation process. He stated I'd be sent a work estimate for the current work and the future demolition project to remove the damaged areas which was at least two-three feet high and that all of my wall, shower and bathroom floor tile would need to be removed in addition to removing wet drywall and insulation. This estimate was supposed to be sent to me in 3-4 business days. It was sent on November 22nd after several phone calls and apologies and excuses why it was not available. The first mitigation crew of two came out, supposedly cleared out insulation and wet drywall etc from the area in between my living room on the first floor and the 2nd floor bathroom. I say supposedly, because this was primarily already completed by the first plumber and the first on-site evaluator (otherwise it would have been impossible to assess upper floor damage). They also set up one dehumidifier, two fans (air-blowers according to the estimate and subsequent bill) and one Hepa air purifier. With zero instructions on how long to keep these items on or when they were going to follow-up. According to their estimate and subsequent bill I had three air movers for 5 days, in addition to the aforementioned equipment. However on day 2 of the mitigation part, the company sent over 1 employee to evaluate and he taped up the exposed ceiling with heavy duty plastic x2 and tape completely covering the area -yet turned back on the 2 fans and dehumidifier and air filter. Exactly how does this remove the moisture and air impurities when you have the area completely sealed off from said equipment. We called to complain about this, and they sent a crew member over who AGREED that having the area closed off was not accomplishing anything, yet he did not change any of the configuration, nor did he turn on any equipment, nor did he remove any equipment. So these items were literally in my house, taking up space, yet never utilized properly since day 2. Yet somehow the bill states 3 air blowers and dehumidifier and hepa air purifier was in use for 5 days. I was told to pay **** for these services, which seems fraudulent based on this first part of the mitigation/demo project. Several returning crew members and "supervisors" agreed that my mitigation set up was handled incorrectly, and apologized each time for the many errors made. Yet still no call from anyone, nor an estimate. Only call we received was to pick up there equipment. When the crew came to pick up their equipment, the dehumidifier hose was incorrectly placed and all of the water from the first day (the only day it was doing its job) had leaked into my wood floor causing several planks of wood to be pushed up from the floor and clearly there was water damage to the surrounding area. Pictures were taken and crew admitted fault. Despite several assurances that someone would call to evaluate, this never occurred. Even after submitting evidence to the owner. I also asked several times for them to send out someone to show me how the work completed lined up with the bill. No response.