BBB Business Review

BBB Accredited Business since 07/17/2001

7 Summits Roofing

(719) 432-86194935 N. 30th St, Suite 130, Colorado SpringsCO 80919 Send email to 7 Summits RoofingView Additional Web Addresses

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Description

Roofing Contractor in Colorado Springs, Colorado. Residential and Commercial Roofing, HVAC, gutters and siding. Roofing installation and roofing repair with 7 Summits Roofing.

BBB Accreditation

A BBB Accredited Business since 07/17/2001

BBB has determined that 7 Summits Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised 7 Summits Roofing's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on 7 Summits Roofing

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/05/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
7 Summits did the work on roof and contracted out for gutters, deck and fence that was done under home owners insurance with **********.Started having some issues and that I notified 7 Summits about them (contract manager: *************). He told me to contact him when the ground was not icy and frozen. I did that. He told me that they were working in *********, but he was at wedding in Chicago. That was on 06-12-2014. Then tried calling him again on 06-25-2014 to see if he was still coming out and nobody answers the office. The cell phone number on the business card is no longer in service. The workmanship is guaranteed for a year. The year is not up yet and I cannot get a hold of the project manager or anyone in the company. I wish some one would come out and fix the problem.Sounds more like a fly-by-night company. And they charge a good price too. The roof seams to be holding up. The gutters and the deck are the main issues. Fence seams to be fine. Deck was done by Caniglia Painting. Gutter installer, I dont have a business card. The day finished with the whole thing was 10-09-2013. I have copies of receipts and personal checks.
Product_Or_Service: roof, gutters, & deck and fence paint
Order_Number: job# ******

Desired Settlement
Caniglia Painting can come back out and fix the deck issues at no cost.Or we want a refund of $1,825.17 that was paid out to them by a personal check.Gutters were $1,563.10 that was paid by a personal check.

Business Response
Customer was to call *** when weather was better. When she called, she called ***** ******** cell number and he is our former general manager. He no longer works here and when ****** called his number (not ****), ***** told her he no longer worked for this company and hadn't for over a year (he left in January 2014) When we received this from BBB *** called ******, he apologized and immediately called our sub-contractors to come out and fix the problem. *** ******* said she would go by the BBB and cancel the inquiry. Please call if you have any further questions.

Consumer Response
7 Summits did send the proper people out to deal with the issues that the complaints were on. Please to know that I did finally get hold of them. The case is now closed. Thank you.

Industry Comparison| Chart

Roofing Contractors

Additional Information

top
BBB file opened: 02/20/2013Business started: 11/01/1991New Owner Date: 06/03/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pikes Peak Regional Building Department
2880 International Cir
Colorado Springs, CO80910
(719) 327-2880
http://www.pprbd.org

Type of Entity

Corporation

Incorporated: November 1991, CO

Contact Information
Principal: Mr. Randy Florell (Owner)Ms. Connie Florell (Owner)
Business Category

Roofing Contractors

Products & Services

Residential Roofing, Commercial Roofing, Gutters, HVAC. Asphalt and Metal Roofs. Storm Restoration and Hail Damage Repair. Roof Repairs.

Hours of Operation

Call or email 24 hours a day

Service Area

El Paso & Teller Counties

Industry Tips
Contractor Advice

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

5 Photos

Map & Directions

Map & Directions

Address for 7 Summits Roofing

4935 N. 30th St, Suite 130

Colorado Springs, CO 80919

To | From

LocationsX

1 Locations

  • 4935 N. 30th St, Suite 130 

    Colorado Springs, CO 80919

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southern Colorado. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*7 Summits Roofing is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Beginning August 1, 2013, the BBB of Southern Colorado began publishing complaint details for any written or electronic complaint received AFTER October 20, 2012.

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Industry Tips for Roofing Contractors

Contractor Advice
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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