Cornerstone management charged pest control fees that were not listed in the leasing documents, had to demand refunds and non-payment of that charge. The management also retained $164.10 after completing a move out inspection and stating that I would be entitled to a full refund of deposit. 40 days later, I receive a check minus the $164.10 with no explanation or record of withdrawn amount. After contacting the management team, stated they had to remove pet odors from carpet, after I had the carpets professionally cleaned, and they verified during the inspection that everything was clean and would be entitled to full deposit refund.
I request my initial deposit in full, as promised by ******, the property manager who conducted the move out inspection with me.
To Whom it may concern, I just received the second notice. Our address was missing the box number of ***************** did not pay his last utility bill of $64.10 and he also left dog feces and dog urine embedded in the carpet that K&J Property Enhancement had to re clean as per the attached letter. We only withheld $164.10 when we could have withheld a lot more for painting and additional cleaning (most carpet cleaning companies would have charged a lot more than $100 to remove dog feces and pet uring) that was not done as well as the next months rent per the lease based on the property not being rentable when ********** moved out. As noted in **********'s letter, we gave him back his deposit 40 days after he moved when the lease gives us 60 days to do this. We expedited the deposit and didn't charge for items we could have charged for per the attached lease. Please let us know if you need anything else. I have attached the letter from the contractor as well as the lease.
(The consumer indicated he/she DID NOT accept the response from the business.)
The utility bill was never presented to me, or given a chance to pay the remaining balance. As far as the apartment condition. ****** completed the final walkthrough with me personally. She never once stated anything about the condition of the carpet, walls, or any other condition of the unit. She stated everything looked fine, and I would receive my full deposit back. There was no dog feces in the unit, if so please provide proof or a picture. My dog is very small and well trained, as far as the attachment included. The carpet did not have to be replaced, therefore the listing of fees is non relevant. The point of the matter is, I was promised by ****** to receive my full deposit back,and was never told anything about further cleaning to the unit or utility fees. The unit was very rentable when I moved out, I have pictures of the unit. Again I request my remainder of $100 refunded back to me as promised. Further denial will result in legal action. Cornerstone has repeatedly denied excellent tenant communication and service. I have all records of email, financial transactions and also have a copy of the lease.