The 20th of September, my fiance and I were on at date at the Greeley Mall, a man called us to a booth at told about this sale. The guy at the booth said "The sale is a 90$ value for only 30$!" We thought it'd be cool, since we had never gotten professional pictures. So the guy collected 20$ of the 30$, and told us to pay the last 10$ to the photographers when we came to take the pictures. We got a reminding call to get our pictures done. The 27th of September, we came in, were there for about 10 minutes and got maybe 15 pictures taken, we only could choose one background and there werent any props. After we were done, we got a reminder card to come back to get them on the 6th of October. We got a reminder text saying to come get them on the 3rd. My fiance came to get them this morning, the day we were told, and they showed him the pictures and told him he needed to pay 200$. He asked why and they said it was because of how many were taken.
It was a 90$ value for only 30$ we were told. Niether the papers, cards, texts, calls, or were we verbally told about this extra 200$.
I would like them to refund the extra 200$ that they lied to us about. It was taken off my fiance's card, that money was going to go to other things.
First I want to apologize that you feel you have been lied too. I would like to address where you stated in your complaint that NO where in any of our papers, cards, texts or calls did we inform you that there would be extras available for purchase.
I have uploaded a copy of the certificate that you purchased for your review. It states "This certificate entitles the person and family of______to the first pose portrait package consisting of 1-10x13, 2-5x7's and 16 mini wallets." This is what you paid the $20.00 for at the time you signed up. The certificate also states "For your convenience additional finished portraits will be available 12-14 days after the portraits are taken. We accept cash or credit card only please."
I also uploaded a copy of the sitting card that you received on the day you had your portraits taken, with your pick-up. Andrae Michaels NPC accepts cash and credit/debit cards only. Thank you for your business.
In addition I have uploaded a copy of the text message that we send as a reminder to all of our customers and a copy of the receipt that your fiance signed, it states "ALL SALES FINAL." In the digital age it is so easy for copyrighted portraits to be copied that we can never be to careful, so we make sure to put that upfront right on the receipt for the customer to see before they sign.
As you can see we do our best to inform customers that we will have additional portraits available for purchase. We however do not say or imply that it is mandatory to buy these portraits. If customers like the additional portraits and the CD option, yes, they would need to pay for that package.
Andrae Michaels is also a company run by normal people, just like you and we understand that even with all the precautions we take no one is perfect. We would like to offer you a partial refund of $75.00 and you will still get to keep ALL of the products that your fiance purchased and took home with him yesterday.
Please contact the Corporate Office at ****************** so that we may obtain your address, to send your partial refund too.
Thank you for contacting us via the BBB and giving us the opportunity to help resolve this situation for you.