BBB Accredited Business since 11/01/1986
Discover Goodwill of Southern & Western ColoradoFind a Location
(719) 635-44831460 Garden of the Gods Rd, Colorado Springs, CO 80907-3414 Send email to Discover Goodwill of Southern & Western Colorado
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A BBB Accredited Business since 11/01/1986
BBB has determined that Discover Goodwill of Southern & Western Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Discover Goodwill of Southern & Western Colorado's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Report date: 5/01
Expiration date: 5/03
Goodwill Industries of Colorado Springs meets the BBB of the Pikes Peak Region's Standards for Charitable Solicitations.
As a percentage of total income, expenses are:
management anmd general: .9%
excess of income over expenses: .5%
The BBB Charity Review Program reports on charities and determines if they meet 16 voluntary standards. This report should not be interpreted as approval or disapproval, but solely to aid donors in exercising their own judgement.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Discover Goodwill of Southern & Western Colorado
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Number of complaints processed by the BBB in the last 36 months: 2
Number of complaints processed by the BBB in the last 12 months: 2
Credit or Billing Disputes: 1
Outcome of all complaints -
No response from the consumer, assumed
Selling Practices: 1
Outcome of all Complaints -
Company made good faith effort to resolve
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Business ManagementPrincipal: Holly Maakestad (Communication Coordinatio)Jeanne Conder (Vice President)Joe CunninghamMs. Melissa Lyby (VP of Marketing & Advertising)General ManagerStore ManagerJessica MayoDanette Nelson
Contact InformationKarla Grazier (President/CEO) Tim Pliszka Steven Tooke
Non Profit Organizations - General Membership, Rehabilitation Services, Home Health Services, Employment Agencies, Day Care - Adults
Alternate Business NamesVoyages, Your Life Your Way at Home
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview