BBB Business Review

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BBB Accredited Business since 11/01/1986

Discover Goodwill of Southern & Western Colorado

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(719) 635-44831460 Garden of the Gods Rd, Colorado SpringsCO 80907-3414 Send email to Discover Goodwill of Southern & Western Colorado

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BBB Accreditation

A BBB Accredited Business since 11/01/1986

BBB has determined that Discover Goodwill of Southern & Western Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Discover Goodwill of Southern & Western Colorado's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Report date: 5/01
Expiration date: 5/03

Goodwill Industries of Colorado Springs meets the BBB of the Pikes Peak Region's Standards for Charitable Solicitations.
As a percentage of total income, expenses are:

programs: 90%
fundraising: .1%
management anmd general: .9%
excess of income over expenses: .5%

The BBB Charity Review Program reports on charities and determines if they meet 16 voluntary standards. This report should not be interpreted as approval or disapproval, but solely to aid donors in exercising their own judgement.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Discover Goodwill of Southern & Western Colorado

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information


When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in the last 36 months: 2
Number of complaints processed by the BBB in the last 12 months: 2

Complaints Concerned
Credit or Billing Disputes: 1
Outcome of all complaints -
No response from the consumer, assumed

Selling Practices: 1
Outcome of all Complaints -
Company made good faith effort to resolve
the complaint.

BBB file opened: 08/01/1980Business started: 11/01/1961
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Nonprofit Corporation

Business Management
Principal: Holly Maakestad (Communication Coordinatio)Jeanne Conder (Vice President)Joe CunninghamMs. Melissa Lyby (VP of Marketing & Advertising)General ManagerStore ManagerJessica MayoDanette Nelson
Contact Information
Karla Grazier (President/CEO) Tim Pliszka Steven Tooke
Related Businesses

Business Category

Non Profit Organizations - General Membership, Rehabilitation Services, Home Health Services, Employment Agencies, Day Care - Adults

Alternate Business Names
Voyages, Your Life Your Way at Home

Customer Review Rating plus BBB Rating Summary

Discover Goodwill of Southern & Western Colorado has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview