I recently went on Federal Auto Loan.com where I entered my information into a phony website that was accredited by the BBB. I instantly receive phone calls and emails from car dealerships in my area trying to sale me cars. I feel totally violated and used. I did not authorize for any of my information to be sold to these dealerships (i.e phone numbers, ss information). I do not want this to happen to anyone else. Below are the culprits information and ties to one another.Federal Auto Loan : federalautoloan.comCar.com
I would like for all of my info to be properly disposed of. I would like a cease and desist of selling my information. I would like this information handed over to the proper authorities.
We are in receipt of your letter dated December 17, 2013 regarding Mr. *************** issue presented to the Better Business Bureau ("BBB") dated December 4, 2013.
Please note we contacted Mr. ***** on December 5, 2013 via email regarding his concern and we promptly satisfied his request on December 5, 2013 as follows:
Mr. ***** Request - Mr. ***** requested his confidential personal information be removed from any and all entities within Federal Auto Loan's lender/dealer affiliate network.
Mr. ***** confidential personal information was deleted from Federal Auto Loan's database on December 5, 2013 and our affiliates database also. Although this was verbally affirmed to us by our network affiliate, we are not in a position to independently confirm the removal from our affiliate's database.
We regret Mr. ***** did not understand how we assist thousands of consumers on a monthly basis who complete our online form seeking assistance with auto financing. We embrace transparency and accountability to consumers considering our web services. The following excerpt is clearly set forth on the home page of our website.
"We'd like to welcome you to the best place on the web for new or used car loans, bad credit auto loans, or a low rate auto loan that you can afford... FederalAutoLoan.com! If you've been searching for an auto loan lender or a local auto dealer who is willing assist you with car financing for your particular situation, we can probably help you. Our company has developed a nationwide network of car loan lenders and new and/or used car dealers who specialize in helping people who don't have perfect credit. Our program matches you with one or more dealers or lenders in our network that wants to help you with your financing needs and to help you get the car you need. The general car loans and bad credit auto financing that our affiliates can provide to you offer low auto loan rates and special financing programs. And while credit problems may not allow you to get the exact car you want, our program can connect you with a lender or dealer who will do their best to help you get financing for a vehicle to fit your needs. Federal Auto Loan is not a lender or car dealership and we do not approve loans or represent any government agency. We are a private company that was established specifically to help
consumers get a car loan and the car they need through our consumer connection program! We're also all about helping our consumers be informed and knowledgeable. Our web site contains lots of information to assist consumers in being better educated about car loans, car purchasing, bad credit car loans, and much more. Fill out our safe and secure credit application today and get your free no obligation auto loan options from our lender or dealer affiliates. You could be driving that car or truck by tomorrow! Note: The FederalAutoLoan.com application is a credit application so make sure you fill out all the information accurately and completely.
In summary, we value our consumers' trust and each individual in our Company embraces our corporate responsibility to comply with numerous state and federal regulations regarding consumer protection to enhance our consumer's trust. We feel our policy disclosures are comprehensive and transparent.
On Wednesday, December 4, 2013 - Mr. ***** initiated and completed his auto financing "request form". Our "request for an auto loan form" has three pages and after each page, the consumer is requested to submit his information on each page (a total of three times) with the following language below the "NEXT" button:
Our staff endeavors to exceed our customers expectations and we regret we were not able to fulfill Mr. ***** request for assistance for an auto loan.
We value being a BBB Accredited Business and we strive to exceed the BBB's "Standards for Trust", which in summary are best practices focused on how businesses should treat the public -fairly and honestly in all circumstances. Our website is all about helping our consumers be informed and knowledgeable. Our web site contains lots of information to assist consumers in being better educated
about car loans, car purchasing, bad credit car loans, and for consumers to build trust in our web services.
We know the BBB exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. However, the BBB does not currently allow consumers of accredited business members to post their satisfaction with the services we provide. Unless the BBB has additional information to share with us, we respectfully request Mr. ***** issue presented to the BBB be removed from the BBB online posting as we consider it without merit.
We do value feedback from our consumers, the BBB and any other source as an opportunity for us to improve the customer experience. Please contact us if you have any questions or recommendations for us to improve the customer experience.
Chief Operating Officer